Serval incident

We are seeing elevated error rates across API models

Minor Resolved

Serval experienced a minor incident on September 17, 2026 affecting Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions) and Third Party: OpenAI (Third Party: OpenAI → APIs → Responses), lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:29 PM UTC
Resolved
Sep 17, 2026, 09:50 PM UTC
Duration
21m
Detected by Pingoru
Sep 17, 2026, 09:29 PM UTC

Affected components

Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions)Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)

Update timeline

  1. identified Sep 17, 2026, 08:20 PM UTC

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  2. monitoring Sep 17, 2026, 09:20 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  3. resolved Sep 17, 2026, 09:50 PM UTC

    All impacted services have now fully recovered.