Serval experienced a minor incident on September 18, 2026, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 18, 2026, 08:35 PM UTC
Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Partial outage)
- identified Sep 18, 2026, 08:36 PM UTC
Status: Identified We are continuing to work on a fix for this incident. Affected components Web portal (app.serval.com) (Full outage)
- monitoring Sep 18, 2026, 09:10 PM UTC
Status: Monitoring This is caused by AWS outage with SNS in us-west-1. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. View original attached screenshot: https://res.cloudinary.com/sup/image/upload/v1789765787/wyaame8pdepbrorggz7q.png
- monitoring Sep 18, 2026, 09:33 PM UTC
Status: Monitoring We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS). Affected components Web portal (app.serval.com) (Operational)
- resolved Sep 18, 2026, 10:16 PM UTC
Status: Resolved This incident has been resolved.