Serval experienced a minor incident on September 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 18, 2026, 08:35 PM UTC
Type: Incident Duration: 1 hour and 41 minutes Affected Components: Application Sep 18, 22:16:23 GMT+0 - Resolved - This incident has been resolved. Sep 18, 20:35:25 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 20:36:20 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 21:33:52 GMT+0 - Monitoring - We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS). Sep 18, 21:10:26 GMT+0 - Monitoring - This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. 