Serval incident

Email delivery issues

Minor Resolved View vendor source →

Serval experienced a minor incident on September 19, 2026, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 05:59 PM UTC
Resolved
Sep 19, 2026, 06:56 PM UTC
Duration
57m
Detected by Pingoru
Sep 19, 2026, 05:59 PM UTC

Update timeline

  1. investigating Sep 19, 2026, 05:59 PM UTC

    Status: Investigating We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP. Affected components Web portal (app.serval.com) (Partial outage)

  2. resolved Sep 19, 2026, 06:56 PM UTC

    Status: Resolved This was resolved by a rate limit increase.