Sense Outage History

Sense is up right now

There were 4 Sense outages since February 12, 2026 totaling 78h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sensehq.com

Minor March 24, 2026

Messaging Delays

Detected by Pingoru
Mar 24, 2026, 05:01 PM UTC
Resolved
Mar 24, 2026, 10:33 PM UTC
Duration
5h 32m
Affected: SMS Delivery
Timeline · 4 updates
  1. investigating Mar 24, 2026, 05:01 PM UTC

    We have received reports of delays when Sending or Receiving messages in Sense for intermittent users. Our team is actively investigating this issue and we will provide updates as they are received.

  2. identified Mar 24, 2026, 07:20 PM UTC

    We have identified the issue causing delays in messaging as well as queueing broadcasts for some users. We are actively working on a fix and will provide updates as we receive them.

  3. monitoring Mar 24, 2026, 09:36 PM UTC

    We have deployed a fix and are seeing performance improve for users. We are monitoring to ensure we continue to see this improvement for all users.

  4. resolved Mar 24, 2026, 10:33 PM UTC

    After monitoring we are seeing stability for all affected users, and messages being sent and received as expected. All queued broadcasts should update in the UI as sent as well. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Major March 2, 2026

Data Sync Errors for JobDiva customers

Detected by Pingoru
Mar 02, 2026, 06:36 PM UTC
Resolved
Mar 05, 2026, 03:03 PM UTC
Duration
2d 20h
Affected: JobDivaNote Writebacks
Timeline · 12 updates
  1. identified Mar 02, 2026, 06:36 PM UTC

    Our team has identified an issue for JobDiva customers that is affecting their data sync into Sense, resulting in delayed data syncs and writebacks not posting into JobDiva. We are working closely with our JobDiva partners to correct this and will continue to provide updates.

  2. identified Mar 02, 2026, 09:00 PM UTC

    Our team is continuing to work closely with our partners at JobDiva towards a resolution. We will continue to provide updates as we receive more information

  3. identified Mar 02, 2026, 11:25 PM UTC

    We are still working towards a resolution with JobDiva at this time. Updates will be provided here as we uncover more details.

  4. identified Mar 03, 2026, 09:01 AM UTC

    JobDiva team has completed maintenance overnight and is continuing efforts to restore full system stability. Our team is actively working with them to monitor progress and support resolution.

  5. identified Mar 03, 2026, 03:01 PM UTC

    We are continuing to work closely with JobDiva after the maintenance was completed to restore connections with Sense.

  6. identified Mar 03, 2026, 07:00 PM UTC

    Our team is still actively working to have all data syncs restored with JobDiva. We will continue to provide updates as we receive them

  7. identified Mar 03, 2026, 10:00 PM UTC

    We are continuing to work closely with JobDiva on the data sync issue we're currently facing. More updates will be shared as they are received

  8. identified Mar 04, 2026, 03:00 PM UTC

    We are continuing to work with the JobDiva team to restore the data sync with Sense, as we are still seeing delays in writebacks and updates between platforms. We'll provide more updates as we have them

  9. identified Mar 04, 2026, 07:30 PM UTC

    Our team continues to work with the JobDiva team to resolve the authentication errors and data delays between platforms

  10. identified Mar 04, 2026, 11:01 PM UTC

    The Sense and JobDiva teams are continuing to work together to unblock the data delays. We will provide further updates as they are received

  11. monitoring Mar 05, 2026, 01:45 PM UTC

    We have received confirmation that a fix has been put in place by the JobDiva team, and the Sense team has validated the data to ensure we are seeing all records populate correctly. Both teams will be closely monitoring to ensure we do not see any recurrence of this issue, or any spike in failed writebacks from Sense. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.

  12. resolved Mar 05, 2026, 03:03 PM UTC

    After monitoring we are continuing to see success on writebacks and all data from JobDiva flowing into Sense as expected. We have received confirmation from JobDiva that all services will continue to be monitored by both teams to ensure we do not see this recur in the future. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Minor February 24, 2026

Elevated API Errors and Increased Latency in Sense Meetings

Detected by Pingoru
Feb 24, 2026, 08:15 PM UTC
Resolved
Feb 24, 2026, 10:00 PM UTC
Duration
1h 45m
Affected: Sense Meetings
Timeline · 3 updates
  1. identified Feb 24, 2026, 08:15 PM UTC

    We have been alerted of intermittent users not being able to connect their calendars to Sense Meetings or slowness in the Meetings product due to elevated error rates and increased latency with our downstream scheduler service provider. This has been confirmed to be identified and is actively being worked on to mitigate the issue as we work with them for updates.

  2. monitoring Feb 24, 2026, 09:36 PM UTC

    We have received confirmation that a fix has been successfully implemented by our downstream scheduler service and seeing stability in Sense Meetings for all users once more. We will continue to monitor to ensure we don't see these error rates or latency recur. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.

  3. resolved Feb 24, 2026, 10:00 PM UTC

    After monitoring, we are continuing to see Sense Meetings and all other Sense products work as expected and error rates have continued to stay at normal levels. We have received confirmation from our downstream scheduler partner that all services will continue to be monitored and additional preventive measures will be implemented to prevent this from recurring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Major February 12, 2026

EMEA Customers unable to send or receive SMS and WhatsApp Messages through Sense

Detected by Pingoru
Feb 12, 2026, 06:15 PM UTC
Resolved
Feb 12, 2026, 08:30 PM UTC
Duration
2h 15m
Affected: SMS Delivery
Timeline · 4 updates
  1. investigating Feb 12, 2026, 06:15 PM UTC

    We have identified an issue with our EMEA customers (Europe, Middle East, Asia) that is preventing messages from being successfully delivered or received through Sense via SMS or WhatsApp. Our team is actively investigating this issue and we'll provide updates as we receive more information.

  2. identified Feb 12, 2026, 06:59 PM UTC

    Our team has identified the root cause and are actively working on implementing a fix to correct this for all affected users

  3. monitoring Feb 12, 2026, 08:01 PM UTC

    Our team has deployed a fix to correct this issue and we are seeing messages being sent and received as expected for both SMS and WhatsApp. Our team will monitor to ensure we don't see this recur after this fix was deployed. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review."

  4. resolved Feb 12, 2026, 08:30 PM UTC

    After monitoring, we are continuing to see messages being delivered and received as expected across the Sense Platform for both SMS and WhatsApp. If you believe you are still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

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