Sense Outage History
Sense major outage · 1 active incident View live status →Pingoru has recorded 51 incidents for Sense: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 7 of 744 (1%) |
| August 2026 | 2 | 27 of 744 (4%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 118 of 588 (20%) |
Incidents, newest first
Minor July 21, 2025 Messaging Analytic Errors –
Started Jul 21, 2025, 01:00 PM UTC· resolved Jul 21, 2025, 01:00 PM UTC
- resolved Jul 24, 2025, 04:31 PM UTC
Our team has identified an issue with our Messaging Analytics page where data was not loading full for some users, or discrepancies within the data starting from July 21st - July 23rd. We have been able to put in a fix to correct this data moving forward, and have backfilled any missing data that may have occurred during this time. All data is expected to be fully available by End of Day July 25th for all users once more. If you believe you're still experiencing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll take reports case by case.
Critical June 19, 2025 Login Issue in Sense 47m Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App
Started Jun 19, 2025, 02:13 PM UTC· resolved Jun 19, 2025, 03:00 PM UTC
- investigating Jun 19, 2025, 02:13 PM UTC
We are receiving multiple reports of users running into issues when logging in Sense or seeing blank screen after logging in Sense. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.
- monitoring Jun 19, 2025, 02:42 PM UTC
Our team has identified the issue with login and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users. We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
- resolved Jun 19, 2025, 03:00 PM UTC
After monitoring, we are continuing to see successful login across users. Our team will continue watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Major June 3, 2025 Login Issues in Sense 5h
Started Jun 03, 2025, 04:30 PM UTC· resolved Jun 03, 2025, 09:30 PM UTC
- resolved Jun 03, 2025, 09:45 PM UTC
Today we received multiple reports of users running into issues when logging in or resetting their password. After our team was able to review, we identified an issue starting at 9:30am PST causing intermittent issues in Sense, along with being able to send Test Emails through Engage, or sending out User Account Invites in the product and have deployed a fix as of 1:30pm PST. We have confirmed these issues have been resolved, but if you believe you’re still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Major May 29, 2025 Broadcasts Scheduling but not Sending 2h 15m Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App
Started May 29, 2025, 03:00 PM UTC· resolved May 29, 2025, 05:15 PM UTC
- investigating May 29, 2025, 03:00 PM UTC
We have received reports of Broadcast Messages not being able to be sent out as expected when attempting to send right away. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.
- identified May 29, 2025, 03:50 PM UTC
We have identified the underlying issue causing broadcasts to be stuck, and have implemented a fix to have any attempted broadcasts during this time send out as soon as possible. We will provide another update once we confirm when all broadcasts will be caught up and seeing stability in the function once more
- monitoring May 29, 2025, 04:15 PM UTC
We have confirmed that the fix implemented has corrected the broadcast issue, and all scheduled broadcasts affected during that time have been sent as expected. We will monitor to ensure we don't see this recur, and all functionality continues to operate correctly. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.
- resolved May 29, 2025, 05:15 PM UTC
After monitoring, we have confirmed that all broadcasts attempted during that time have been sent out, and all new broadcasts are sending out as expected once more. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.
Notice May 6, 2025 CSV Upload Errors - Sense API 5h 20m
Started May 06, 2025, 10:00 AM UTC· resolved May 06, 2025, 03:20 PM UTC
- resolved May 06, 2025, 08:31 PM UTC
Our team discovered a service disruption that impacted CSV data uploads via the Sense SFTP integration and related API processing on May 6, 2025, from 3:00am PST to 7:20am PST (or 10:00 UTC to 14:20 UTC). During this time window, files uploaded via SFTP were not processed, and some data updates submitted through the Sense API may not have been successfully applied. Affected requests would have returned a 400 or 500 error. This has been caught by our team and corrected from persisting. At this time, all services are now fully operational. A full post-mortem is underway to prevent recurrence and strengthen deployment and alerting practices. If you uploaded files or pushed updates on May 6, 2025, between 3:00am PST to 7:20am PST, please reprocess or retry those updates. If you need support with identifying failed updates or require assistance, please contact us at [email protected]. We sincerely apologize for the inconvenience and appreciate your understanding and partnership.
Major May 2, 2025 Workflow Event Processing Errors 2h 58m Events Scheduling, Workflow Configuration
Started May 02, 2025, 03:01 PM UTC· resolved May 02, 2025, 06:00 PM UTC
- investigating May 02, 2025, 03:01 PM UTC
We have received reports of Workflow Events not sending out as expected for intermittent nodes. Our team is actively investigating this issue and working to have this functioning as expected for all workflows once more. This issue is only impacting Workflows, and we have confirmed Journey events are processing as expected. We'll continue to provide updates here as we learn more.
- monitoring May 02, 2025, 04:36 PM UTC
Our team has identified the issue and has put in a fix to resolve these events from not sending out. We are showing stability across the platform once more, and will continue to monitor all Workflows to ensure we don't see this recur. If you believe you are still experiencing issues, please reach out to our Support Team and submit a ticket here https://support.sensehq.co/hc/en-us/requests/new for us to investigate further.
- resolved May 02, 2025, 06:00 PM UTC
After monitoring, our team has confirmed that the fix put in place did resolve the issues we were seeing with Workflow events not processing intermittently. We will continue to monitor and ensure this does not recur in the future. If you believe you are still experiencing issues, please reach out to our Support Team and submit a ticket here https://support.sensehq.co/hc/en-us/requests/new for us to investigate further.
Critical April 25, 2025 Sense API Error 1h Web Portal, Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App
Started Apr 25, 2025, 01:30 PM UTC· resolved Apr 25, 2025, 02:30 PM UTC
- monitoring Apr 25, 2025, 01:30 PM UTC
We have received reports of users running into API errors when navigating in Sense or unable to access their Sense number when using the platform or extension. Our team has identified the root cause and have deployed a fix to correct this. We are actively monitoring to ensure we don't see this recur and we will provide an update once confirmed fully resolved. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
- resolved Apr 25, 2025, 02:30 PM UTC
After monitoring, we are showing successful API returns and receiving confirmation of users able to access their Sense numbers and messaging history as expected once more. Our team will review and put measures in place to prevent this from recurring in the future. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review as received.
Notice April 17, 2025 Sense API Failures 16h
Started Apr 17, 2025, 12:00 AM UTC· resolved Apr 17, 2025, 04:00 PM UTC
- resolved Apr 17, 2025, 04:49 PM UTC
Our team has identified an error on the Sense API from April 16th, 5:00pm PST through April 17th 8:00am PST. During this time, any customers using Sense API for their ATS connections may have seen missing writebacks or data not populating as expected. This has been corrected and all data is in the process of backfilling. If you believe you are still seeing errors in the data, please submit a support ticket to https://support.sensehq.co/hc/en-us/requests/new for investigation
Major April 1, 2025 Sense Login Issues - One Time Passwords Not Accepted 2h 10m Web Portal, Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App
Started Apr 01, 2025, 01:20 PM UTC· resolved Apr 01, 2025, 03:30 PM UTC
- monitoring Apr 01, 2025, 01:20 PM UTC
“We have received reports of users unable to login to Sense using Multi Factor Authentication, or having issues when attempting to use the One Time Password this morning when prompted. This may have affected those who did not have Multi Factor Authentication enabled previously, and was pushed through Sense March 31st. Our team has rolled back these changes to ensure all users can login as expected once more. We are monitoring currently to ensure we don’t see this recur, and our team will be reviewing the MFA push to determine why this was caused. We will follow up once we have full confirmation login is working as expected once more. If you believe you are still running into issues logging in, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.”
- resolved Apr 01, 2025, 03:30 PM UTC
After monitoring, we have confirmed rolling back the MFA settings did correct this issue we were seeing with users logging in. We will continue to review the MFA settings to see why this occurred, but we can confirm users can log in as expected once more. If you believe you are still running into issues logging in, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
Critical February 19, 2025 People Tab and Audience List Not loading 3h 16m Web Portal, Journeys Configuration, Audience Creation
Started Feb 19, 2025, 03:10 PM UTC· resolved Feb 19, 2025, 06:27 PM UTC
- investigating Feb 19, 2025, 03:10 PM UTC
We are seeing reports of the People Tab and Audience List in Journeys not loading for users intermittently. Our team is actively investigating and we will provide updates once we have more information
- monitoring Feb 19, 2025, 05:16 PM UTC
Our team has identified the issue and a fix has been implemented, resulting in stability across the platform. We are seeing People tab and Audience List in Journeys loading successfully for users. We'll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues with People Tab please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Feb 19, 2025, 06:27 PM UTC
After monitoring, we are seeing the People Tab and Audience list loading successfully for the users. Our team will continue to watch through out the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Major February 18, 2025 MultiFactor Authentication Login Errors 3h 16m Web Portal, Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App
Started Feb 18, 2025, 02:45 PM UTC· resolved Feb 18, 2025, 06:01 PM UTC
- investigating Feb 18, 2025, 02:45 PM UTC
We are seeing reports of the One Time Password not being allowed when using MultiFactor Authentication intermittently for users, not allowing them to login to Sense via webportal, extension, or mobile app. Our team is actively investigating and we will provide updates once we have more information
- monitoring Feb 18, 2025, 04:45 PM UTC
Our team has identified the issue in the MultiFactor Authentication, and has deployed a quick fix to resolve this issue. We are seeing successful login attempts once more across users, and the one time passwords being accepted as expected. We’ll continue to monitor to ensure we do not see this recur on our end. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Feb 18, 2025, 06:01 PM UTC
After monitoring, we are continuing to see successful login attempts when using the One Time Passwords for MultiFactor Authentication for users. Our team will continue watch throughout the day to ensure we don't see this recur. If you believe you are still seeing issues while logging in please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Critical January 24, 2025 Sense Learning Center not available 4d 22h Sense Learning Center
Started Jan 24, 2025, 06:30 PM UTC· resolved Jan 29, 2025, 05:01 PM UTC
- investigating Jan 24, 2025, 06:30 PM UTC
We have received reports of the Sense Learning Center being unavailable to users at this time. We have engaged our downstream vendor to determine the root cause and get this up and running for all users once more. This does not affect any functionality of the Sense product. We'll continue to provide updates as we receive them
- identified Jan 27, 2025, 04:16 PM UTC
Our team has identified the root cause and is continuing to work with our downstream vendor on having the Sense Learning Center restored for all users. No Sense products are impacted during this downtime of the Learning Center. We'll continue to provide updates as we receive them
- monitoring Jan 29, 2025, 02:30 PM UTC
After working with our downstream vendors, our team has restored functionality to the Sense Learning Center. All courses and available knowledge material are accessible for all users once more. We will continue to monitor over the next few hours to ensure we don't see any new reports or issues with the Learning Center and will provide another update once confirmed no new issues arise. If you believe you are still facing errors attempting to access the learning center, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jan 29, 2025, 05:01 PM UTC
After monitoring the stability and usage of the Learning Center, we have confirmed that everything is working as expected for all users. We will continue to make improvements internally to ensure we don't see this recur in the future. If you believe you are still facing errors attempting to access the learning center, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
Major January 6, 2025 Increased Latency in Sense 40m Web Portal, Messaging Chrome Extension
Started Jan 06, 2025, 01:50 PM UTC· resolved Jan 06, 2025, 02:30 PM UTC
- investigating Jan 06, 2025, 01:50 PM UTC
Our team has received reports on being unable to log into the Sense webpage, or unable to navigate between pages intermittently for some users. We are actively investigating this issue and will provide updates as we receive them.
- monitoring Jan 06, 2025, 02:05 PM UTC
Our team has identified and corrected the issue that was preventing some users from logging into Sense or navigating through pages. We are currently monitoring to ensure we don't see this recur, and will update here after seeing success across all users, or any other information we receive. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
- resolved Jan 06, 2025, 02:30 PM UTC
After monitoring, we have confirmed that we are seeing standard network traffic across Sense, and successful logins from all affected users. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new