EMEA Customers unable to send or receive SMS and WhatsApp Messages through Sense

Update timeline

1. investigating Feb 12, 2026, 06:15 PM UTC

   We have identified an issue with our EMEA customers (Europe, Middle East, Asia) that is preventing messages from being successfully delivered or received through Sense via SMS or WhatsApp. Our team is actively investigating this issue and we'll provide updates as we receive more information.

2. identified Feb 12, 2026, 06:59 PM UTC

   Our team has identified the root cause and are actively working on implementing a fix to correct this for all affected users

3. monitoring Feb 12, 2026, 08:01 PM UTC

   Our team has deployed a fix to correct this issue and we are seeing messages being sent and received as expected for both SMS and WhatsApp. Our team will monitor to ensure we don't see this recur after this fix was deployed. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review."

4. resolved Feb 12, 2026, 08:30 PM UTC

   After monitoring, we are continuing to see messages being delivered and received as expected across the Sense Platform for both SMS and WhatsApp. If you believe you are still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.