Resolved after 49 minutes, affecting Web Portal and Messaging Chrome Extension and 1 more, on May 12, 2026.
After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases separately.
Affected components
Update timeline
- investigating May 12, 2026, 02:55 PM UTC
We are currently seeing reports of slowness or delays within the Sense UI and Extension recurring. Our team is actively investigating this once more and we will provide updates as we receive them.
- monitoring May 12, 2026, 03:15 PM UTC
We have identified the issue and have deployed a fix to stabilize the platform. We are now seeing all Sense pages and products load as expected for users. We will monitor to ensure we don't see this issue recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
- resolved May 12, 2026, 03:45 PM UTC
After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases separately.
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