Sense experienced a major incident on July 16, 2026 affecting Sense Chatbot and Sense AIR / Voice, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 08:12 PM UTC
We are currently seeing a partial outage with Anthropic causing delays in Voice nodes within Workflows as well as LLM Chatbots in Sense. We are actively working with our contacts for updates and will review for impact.
- identified Jul 16, 2026, 10:57 PM UTC
We are currently pending more information from Anthropic on the partial outage they're facing. We'll continue to monitor and provide updates as they are received.
- resolved Jul 17, 2026, 01:00 AM UTC
We have received confirmation that all Anthropic systems are restored and we're seeing stability in all Sense products once more. Any delay that occurred will be reprocessed and sent as expected. If believe you're facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.