Sense experienced a minor incident on January 14, 2026 affecting SMS Delivery, lasting 16h 12m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Delivery
Update timeline
- identified Jan 14, 2026, 09:17 PM UTC
Verizon is currently facing major nationwide outage which is leading to high rate of deliverability failures or delays. This is not originating from Sense and we are continously tracking the same with our downstream providers and will provide updates as soon as we receive them.
- resolved Jan 15, 2026, 01:30 PM UTC
Widespread verizon outage has been resolved and SMS deliverability is expected to return to normal. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."