Sense experienced a minor incident on August 18, 2026 affecting SMS Delivery, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 18, 2026, 07:15 PM UTC
We are currently seeing instances where users are facing delays intermittently when attempting to send or receive messages through Sense. Our team has identified the issue and actively working on a fix. We will provide details as they become available
- identified Aug 18, 2026, 08:10 PM UTC
A fix has been implemented and systems are recovering across Sense servers. We have confirmed any broadcasts attempted to be sent during this time were delivered as expected and should not need to be retried. We will follow up and confirm once we see full recovery for all users.
- monitoring Aug 18, 2026, 08:45 PM UTC
Sense systems are showing restored and testing confirmed that inbound messages are being received as expected once more for all users. Broadcast delivery receipts are continuing to update to show successful as we continue to receive updates from our downstream vendor and will be updated within the next few hours. Our team will monitor these services to ensure we do not see this reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
- resolved Aug 18, 2026, 09:30 PM UTC
After monitoring our team has confirmed that all Sense Messages are being sent and received as expected without delays. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.