Resolved after 54 minutes, affecting Web Portal and Journeys Configuration and 1 more, on October 29, 2026.
Our team has identified the root cause and deployed a fix to correct this issue. We are now seeing records load on all Sense pages as expected once more If you believe you are still facing this issue, please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll review on a case by case basis.
Affected components
Update timeline
- investigating Oct 29, 2026, 08:50 PM UTC
We are currently seeing an issue where Entity Records are not showing available in Sense through Audience lists or the All Records tab. Our team is actively investigating and we'll provide more details as they are received.
- resolved Oct 29, 2026, 09:45 PM UTC
Our team has identified the root cause and deployed a fix to correct this issue. We are now seeing records load on all Sense pages as expected once more If you believe you are still facing this issue, please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll review on a case by case basis.
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