Data Sync Errors for JobDiva customers

Update timeline

1. identified Mar 02, 2026, 06:36 PM UTC

   Our team has identified an issue for JobDiva customers that is affecting their data sync into Sense, resulting in delayed data syncs and writebacks not posting into JobDiva. We are working closely with our JobDiva partners to correct this and will continue to provide updates.

2. identified Mar 02, 2026, 09:00 PM UTC

   Our team is continuing to work closely with our partners at JobDiva towards a resolution. We will continue to provide updates as we receive more information

3. identified Mar 02, 2026, 11:25 PM UTC

   We are still working towards a resolution with JobDiva at this time. Updates will be provided here as we uncover more details.

4. identified Mar 03, 2026, 09:01 AM UTC

   JobDiva team has completed maintenance overnight and is continuing efforts to restore full system stability. Our team is actively working with them to monitor progress and support resolution.

5. identified Mar 03, 2026, 03:01 PM UTC

   We are continuing to work closely with JobDiva after the maintenance was completed to restore connections with Sense.

6. identified Mar 03, 2026, 07:00 PM UTC

   Our team is still actively working to have all data syncs restored with JobDiva. We will continue to provide updates as we receive them

7. identified Mar 03, 2026, 10:00 PM UTC

   We are continuing to work closely with JobDiva on the data sync issue we're currently facing. More updates will be shared as they are received

8. identified Mar 04, 2026, 03:00 PM UTC

   We are continuing to work with the JobDiva team to restore the data sync with Sense, as we are still seeing delays in writebacks and updates between platforms. We'll provide more updates as we have them

9. identified Mar 04, 2026, 07:30 PM UTC

   Our team continues to work with the JobDiva team to resolve the authentication errors and data delays between platforms

10. identified Mar 04, 2026, 11:01 PM UTC

    The Sense and JobDiva teams are continuing to work together to unblock the data delays. We will provide further updates as they are received

11. monitoring Mar 05, 2026, 01:45 PM UTC

    We have received confirmation that a fix has been put in place by the JobDiva team, and the Sense team has validated the data to ensure we are seeing all records populate correctly. Both teams will be closely monitoring to ensure we do not see any recurrence of this issue, or any spike in failed writebacks from Sense. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.

12. resolved Mar 05, 2026, 03:03 PM UTC

    After monitoring we are continuing to see success on writebacks and all data from JobDiva flowing into Sense as expected. We have received confirmation from JobDiva that all services will continue to be monitored by both teams to ensure we do not see this recur in the future. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.