Sense experienced a critical incident on July 21, 2026 affecting Web Portal and Messaging Chrome Extension and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 03:40 PM UTC
We are currently seeing reports of the Sense Site and Extension loading with varying delays as well as numbers not showing available in Sense. Our team is actively investigating this issue and we'll provide updates as they are received.
- monitoring Jul 21, 2026, 04:25 PM UTC
Our team has identified the issue and deployed a fix to correct any latency in the site or extension that was occurring. We are monitoring to ensure we do not see this issue reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for us to review.
- resolved Jul 21, 2026, 05:29 PM UTC
After monitoring, we have confirmed all latency issues have been resolved and seeing all Sense products work as expected once more. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis