Sendcloud Outage History
Sendcloud is up right nowPingoru has recorded 108 incidents for Sendcloud: 108 in the last 12 months and 29 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 124 of 720 (17%) |
| May 2026 | 13 | 255 of 744 (34%) |
| June 2026 | 17 | 631 of 720 (88%) |
| July 2026 | 11 | 241 of 744 (32%) |
| August 2026 | 10 | 189 of 744 (25%) |
| September 2026 | 6 | 67 of 720 (9%) |
| October 2026 | 14 | 309 of 744 (42%) |
| November 2026 | 0 | 26 of 26 (100%) |
Incidents, newest first
Minor October 27, 2026 Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services 46m Sendcloud (Sendcloud Panel), Sendcloud (Sendcloud website), Sendcloud (Sendcloud Email Services), Sendcloud (Sendcloud Service points) and 14 more
Started Oct 27, 2026, 08:22 AM UTC· resolved Oct 27, 2026, 09:09 AM UTC
- identified Oct 27, 2026, 08:22 AM UTC
Update: We are currently experiencing degraded performance and errors affecting multiple Sendcloud services, caused by high load on one of our core authentication services. Our engineering team is actively investigating and working on a resolution. Impact: • Sendcloud panel: Users may see errors or slow loading. Some orders may load with greyed-out fields, or appear in Incoming orders without a shipping method (or with an incorrect default one). • Public API: Increased latency and errors across API requests. • Dynamic Checkout / Checkout API: Slower checkout page loads and possible checkout failures due to timeouts. • Return Portal: Users may experience errors or slow loading. • Invoice / payment page: Users may experience errors when loading the page.
- identified Oct 27, 2026, 08:53 AM UTC
Update: We are currently experiencing degraded performance and errors affecting multiple Sendcloud services, caused by high load. Our engineering team is actively working on a resolution. Impact: • Sendcloud panel: Users may see errors or slow loading. Some orders may load with greyed-out fields, or appear in Incoming orders without a shipping method (or with an incorrect default one). • Public API: Increased latency and errors across API requests. • Dynamic Checkout / Checkout API: Slower checkout page loads and possible checkout failures due to timeouts. • Return Portal: Users may experience errors or slow loading. • Invoice / payment page: Users may experience errors when loading the page.
- monitoring Oct 27, 2026, 09:09 AM UTC
A fix has been released and our services are recovering. We are closely monitoring the platform to confirm that performance has returned to normal.
- resolved Oct 27, 2026, 10:49 AM UTC
This incident has been resolved. After a period of monitoring, we have confirmed that all affected services are operating normally again. We apologize for the disruption and thank you for your patience.
Major October 26, 2026 TIPSA label announcement issues / TIPSA problema al generar etiquetas 2h 19m Affected market (ES), Carriers (TIPSA)
Started Oct 26, 2026, 09:46 AM UTC· resolved Oct 26, 2026, 12:05 PM UTC
- investigating Oct 26, 2026, 09:46 AM UTC
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
- monitoring Oct 26, 2026, 12:05 PM UTC
A fix has been implemented and we are monitoring the result. Hemos implementado y lanzado una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.
- resolved Oct 26, 2026, 12:38 PM UTC
The incident has been resolved. El incidente fue resuelto.
Minor October 26, 2026 TNT label announcement issues / TNT Problema nella creazione delle etichette 3h 48m Affected market (IT), Carriers (TNT Italy)
Started Oct 26, 2026, 08:48 AM UTC· resolved Oct 26, 2026, 12:37 PM UTC
- investigating Oct 26, 2026, 08:48 AM UTC
We are currently investigating an issue with the carrier that causes some label announcements to fail. Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta
- investigating Oct 26, 2026, 09:47 AM UTC
We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
- monitoring Oct 26, 2026, 12:08 PM UTC
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Abbiamo implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato
- resolved Oct 26, 2026, 12:37 PM UTC
The issue has been resolved. Il problema è stato risolto
Critical October 21, 2026 [Third-Party] Spring - Label announcement issue 23h 6m Affected market (ES), Carriers (Spring)
Started Oct 21, 2026, 10:08 AM UTC· resolved Oct 22, 2026, 09:15 AM UTC
- investigating Oct 21, 2026, 10:08 AM UTC
We are currently investigating an issue preventing users from announcing labels.
- resolved Oct 22, 2026, 09:15 AM UTC
All services returned to normal.
Major October 20, 2026 [Third-Party] DPD Local - Label announcement issue 4h 52m Carriers (DPD Local)
Started Oct 20, 2026, 08:49 AM UTC· resolved Oct 20, 2026, 01:42 PM UTC
- investigating Oct 20, 2026, 08:49 AM UTC
We are currently investigating an issue preventing users from announcing labels.
- monitoring Oct 20, 2026, 01:42 PM UTC
The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.
- resolved Oct 20, 2026, 03:23 PM UTC
The issue has been resolved.
Major October 20, 2026 [Third-Party] DPD UK - Label announcement issue 5h 55m Carriers (DPD UK)
Started Oct 20, 2026, 07:47 AM UTC· resolved Oct 20, 2026, 01:42 PM UTC
- investigating Oct 20, 2026, 07:47 AM UTC
We are currently investigating an issue preventing users from announcing labels.
- monitoring Oct 20, 2026, 01:42 PM UTC
The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.
- resolved Oct 20, 2026, 03:23 PM UTC
The issue has been resolved.
Major October 19, 2026 [Third-Party] Lettre Suivie - Label announcement issue 3h 4m Affected market (FR), Carriers (Lettre Suivie)
Started Oct 19, 2026, 09:52 AM UTC· resolved Oct 19, 2026, 12:56 PM UTC
- investigating Oct 19, 2026, 09:52 AM UTC
We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.
- monitoring Oct 19, 2026, 12:56 PM UTC
Lettre Suivie implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Lettre Suivie a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.
- resolved Oct 19, 2026, 01:12 PM UTC
This issue is resolved. Ce problème a été résolu.
Major October 19, 2026 [Third Party Issue] Correos Express - Label announcement issues 5h 27m Affected market (ES), Carriers (Correos Express)
Started Oct 19, 2026, 07:36 AM UTC· resolved Oct 19, 2026, 01:04 PM UTC
- investigating Oct 19, 2026, 07:36 AM UTC
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
- monitoring Oct 19, 2026, 01:04 PM UTC
The service has recovered, we will continue monitoring this incident. El servicio se ha recuperado, continuaremos monitoreando esta incidencia.
- resolved Oct 19, 2026, 01:32 PM UTC
This issue is resolved. La incidencia ha sido resuelta.
Major October 12, 2026 [Poste Italiane Delivery] Label announcement issues 25m Carriers (Poste Italiane Delivery)
Started Oct 12, 2026, 12:55 PM UTC· resolved Oct 12, 2026, 01:20 PM UTC
- investigating Oct 12, 2026, 12:55 PM UTC
We are investigating an issue causing Poste Italiane Delivery label announcements to fail. Stiamo attualmente indagando un problema che impedisce agli utenti di annunciare le etichette Poste Italiane Delivery.
- monitoring Oct 12, 2026, 01:20 PM UTC
The issue has been resolved by carrier and we are monitoring the results. Il problema è stato risolto dal corriere e stiamo monitorando i risultati.
- resolved Oct 12, 2026, 02:17 PM UTC
This issue is resolved. Il problema è stato risolto
Major October 8, 2026 Poste Italiane Delivery - Label announcement issues / Problema nella creazione delle etichette 40m Carriers (Poste Italiane Delivery)
Started Oct 08, 2026, 10:37 AM UTC· resolved Oct 08, 2026, 11:18 AM UTC
- investigating Oct 08, 2026, 10:37 AM UTC
We are investigating an issue causing Poste Italiane Delivery label announcements to fail. Stiamo attualmente indagando un problema che impedisce agli utenti di annunciare le etichette Poste Italiane Delivery.
- monitoring Oct 08, 2026, 11:18 AM UTC
The issue has been resolved by carrier and we are monitoring the results. Il problema è stato risolto dal corriere e stiamo monitorando i risultati.
- resolved Oct 08, 2026, 11:44 AM UTC
This issue is resolved. Il problema è stato risolto
Major October 6, 2026 [DHL Germany] Label announcement issues 12m Carriers (DHL Germany)
Started Oct 06, 2026, 09:19 AM UTC· resolved Oct 06, 2026, 09:32 AM UTC
- identified Oct 06, 2026, 09:19 AM UTC
Users might experience errors when trying to announce DHL Germany labels. The carrier has reported an incident on their side: https://post-paket-deutschland.status.api.dhl.com/ We will continue to provide updates on the status of the resolution of the issue. Bei der Übermittlung von DHL-Deutschland-Etiketten können bei Nutzern Fehler auftreten. Der Spediteur hat einen Vorfall auf seiner Seite gemeldet: https://post-paket-deutschland.status.api.dhl.com/ Wir werden Sie weiterhin über den Stand der Behebung des Problems auf dem Laufenden halten.
- monitoring Oct 06, 2026, 09:32 AM UTC
A fix has been implemented by the carrier, and we are monitoring the result. Das Problem wurde durch den Versanddienstleister behoben und wir beobachten das Resultat.
- resolved Oct 06, 2026, 10:04 AM UTC
The incident was resolved. Das Problem wurde behoben.
Major October 6, 2026 [CTT Express] Label announcement issues 22h 14m Carriers (CTT Express)
Started Oct 06, 2026, 09:06 AM UTC· resolved Oct 07, 2026, 07:21 AM UTC
- investigating Oct 06, 2026, 09:06 AM UTC
We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
- resolved Oct 07, 2026, 07:21 AM UTC
We have received confirmation from CTT Express that the service is now working again. Please try again as usual when possible. The service may be slower than usual while everything returns to normal.
Minor September 28, 2026 [Print Client App] - Issues with the Sendcloud Print Client App on Mac devices 26m Sendcloud (Sendcloud Print Settings), Affected market (GLOBAL)
Started Sep 28, 2026, 08:09 AM UTC· resolved Sep 28, 2026, 08:36 AM UTC
- investigating Sep 28, 2026, 08:09 AM UTC
We are currently investigating an issue preventing label printing with Mac devices.
- identified Sep 28, 2026, 08:17 AM UTC
The issue has been identified and we are implementing a fix.
- monitoring Sep 28, 2026, 08:36 AM UTC
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.
- resolved Sep 28, 2026, 08:56 AM UTC
This issue is resolved.
Minor September 24, 2026 [Multiple integrations] Order import delay issues 23h 32m Integrations (Ebay), Integrations (Shopify), Integrations (WooCommerce)
Started Sep 24, 2026, 07:46 AM UTC· resolved Sep 25, 2026, 07:18 AM UTC
- investigating Sep 24, 2026, 07:46 AM UTC
We are currently investigating an issue where orders are imported with delay.
- monitoring Sep 25, 2026, 07:18 AM UTC
We implemented and released a fix. Orders are now importing without a delay. We will continue to monitor the performance to ensure the service is fully restored.
- resolved Sep 25, 2026, 08:31 AM UTC
The issue is resolved.
Minor September 15, 2026 Delayed order imports from Magento, Bol.com and WooCommerce 1d 16h Integrations (Bol), Integrations (Magento V2), Integrations (WooCommerce), Affected market (GLOBAL)
Started Sep 15, 2026, 03:43 PM UTC· resolved Sep 17, 2026, 08:24 AM UTC
- investigating Sep 15, 2026, 03:43 PM UTC
We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result. Our engineering team is actively investigating the root cause. We will post updates here as we learn more.
- investigating Sep 16, 2026, 08:10 AM UTC
We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result. Our engineering team is actively investigating the root cause. We will post updates here as we learn more.
- monitoring Sep 16, 2026, 11:45 AM UTC
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.
- resolved Sep 17, 2026, 08:24 AM UTC
This incident has been resolved.
Minor September 14, 2026 Connection issues for multiple integrations 1h 21m Integrations (JouwWeb), Integrations (Magento V2), Integrations (OpenCart), Integrations (Prestashop) and 2 more
Started Sep 14, 2026, 09:31 AM UTC· resolved Sep 14, 2026, 10:52 AM UTC
- investigating Sep 14, 2026, 09:31 AM UTC
We have received reports of connection issues with multiple integrations. We are investigating the issue and we will provide further updates as soon as possible.
- identified Sep 14, 2026, 10:08 AM UTC
The cause of the issue has been identified and we are now working on a fix.
- monitoring Sep 14, 2026, 10:52 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Sep 14, 2026, 01:27 PM UTC
The issue has been resolved.
Minor September 10, 2026 [Mondial Relay] Servicepoints are not visible on service point map for carrier Mondial Relay 14m Affected market (GLOBAL), Carriers (Mondial Relay)
Started Sep 10, 2026, 07:22 AM UTC· resolved Sep 10, 2026, 07:37 AM UTC
- investigating Sep 10, 2026, 07:22 AM UTC
We are currently investigating an issue where the Mondial Relay service points are not visible on the service point map anymore.
- monitoring Sep 10, 2026, 07:37 AM UTC
A fix was implemented for the issue where Mondial Relay service points are not visible on the service point map, and we are currently monitoring the results
- monitoring Sep 10, 2026, 09:51 AM UTC
The incident has been resolved.
- resolved Sep 10, 2026, 09:52 AM UTC
The incident has been resolved.
Minor September 8, 2026 Label announcement issues for multiple carriers 20m Affected market (GLOBAL), Affected market (AT), Affected market (BE), Affected market (DE) and 92 more
Started Sep 08, 2026, 07:52 AM UTC· resolved Sep 08, 2026, 08:12 AM UTC
- investigating Sep 08, 2026, 07:52 AM UTC
We are currently investigating an issue causing label announcements to fail for multiple carriers.
- monitoring Sep 08, 2026, 08:12 AM UTC
A fix has been deployed, and we are monitoring the result.
- resolved Sep 08, 2026, 09:26 AM UTC
This incident has been resolved
Critical August 31, 2026 BRT label announcement issues / BRT Problema nella creazione delle etichette 4h 21m Affected market (IT), Carriers (BRT)
Started Aug 31, 2026, 08:40 AM UTC· resolved Aug 31, 2026, 01:02 PM UTC
- investigating Aug 31, 2026, 08:40 AM UTC
We are investigating an issue causing BRT label announcements to fail. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
- monitoring Aug 31, 2026, 01:02 PM UTC
A fix has been implemented by BRT and we are monitoring the result BRT ha implementato una soluzione e stiamo monitorando il risultato.
- resolved Aug 31, 2026, 03:31 PM UTC
This incident has been resolved. Questo incidente è stato risolto.
Minor August 28, 2026 Broken images in Help Center articles 2h 14m
Started Aug 28, 2026, 09:57 AM UTC· resolved Aug 28, 2026, 12:12 PM UTC
- identified Aug 28, 2026, 09:57 AM UTC
We have identified that images are missing or broken across several Help Center articles, and we are working on a fix. Impact: Some Help Center articles may display broken image icons instead of screenshots, diagrams, or carrier logos. Article text and functionality are not affected. We apologize for the inconvenience and appreciate your patience.
- monitoring Aug 28, 2026, 11:47 AM UTC
We have implemented a fix, and we are monitoring the result.
- resolved Aug 28, 2026, 12:12 PM UTC
This incident has been resolved.
Major August 24, 2026 [Third-Party] TNT Italy - Label Announcement Issue | Problema nella creazione delle etichette 55m Carriers (TNT Italy)
Started Aug 24, 2026, 10:11 AM UTC· resolved Aug 24, 2026, 11:06 AM UTC
- investigating Aug 24, 2026, 10:11 AM UTC
We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
- monitoring Aug 24, 2026, 11:06 AM UTC
The service has recovered, we will continue monitoring this incident. Il servizio è stato ripristinato, continueremo a monitorare questo incidente.
- resolved Aug 24, 2026, 11:54 AM UTC
This incident has been resolved. Il problema è stato risolto.
Critical August 21, 2026 Geodis - Label announcement issues / Problèmes d'annonce des étiquettes Geodis 4h 16m Affected market (FR), Carriers (Geodis)
Started Aug 21, 2026, 07:17 AM UTC· resolved Aug 21, 2026, 11:34 AM UTC
- identified Aug 21, 2026, 07:17 AM UTC
"Geodis is currently experiencing an incident affecting their technical infrastructure from 4:15 am. The following services are directly impacted and unavailable: " • Client Space • Consignee Space • Web services (API Shipment, API Zoom, API Label, Geolabel) "Their technical teams are mobilized to restore service as soon as possible. " -------------------------------------------------------------------------------------------------------- "Geodis rencontre actuellement un incident affectant son infrastructure technique depuis 4h15. " "Les services suivants sont directement impactés et indisponibles : " • Espace Client • Espace Destinataire • Services web (API Shipment, API Zoom, API Label, Geolabel) "Leurs équipes techniques sont mobilisées afin de rétablir le service dans les meilleurs délais. "
- resolved Aug 21, 2026, 11:34 AM UTC
The issue is resolved. Le problème est résolu.
Critical August 17, 2026 Geodis label announcement issues / Problèmes d'annonce des étiquettes Geodis 19h 6m Affected market (FR), Carriers (Geodis)
Started Aug 17, 2026, 12:06 PM UTC· resolved Aug 18, 2026, 07:13 AM UTC
- identified Aug 17, 2026, 12:06 PM UTC
We are investigating an issue preventing users from creating labels via Geodis. Nous étudions un problème empêchant les utilisateurs de créer des étiquettes via Geodis.
- resolved Aug 18, 2026, 07:13 AM UTC
This incident has been resolved. Cet incident a été résolu.
Critical August 11, 2026 [Third-Party] TNT Italy - Label Announcement Issue | Problema nella creazione delle etichette 3h 45m Affected market (IT), Carriers (TNT Italy)
Started Aug 11, 2026, 10:22 AM UTC· resolved Aug 11, 2026, 02:08 PM UTC
- investigating Aug 11, 2026, 10:22 AM UTC
We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.
- monitoring Aug 11, 2026, 02:08 PM UTC
The service has recovered, we will continue monitoring this incident. Il servizio è stato ripristinato, continueremo a monitorare questo incidente.
- resolved Aug 11, 2026, 03:22 PM UTC
This issue is resolved. Il problema è stato risolto.
Major August 10, 2026 [Third-Party] Verzenden via bol - Label Announcement Issue | Problemen met het voormelden van de labels 23h 57m Affected market (NL), Carriers (Verzenden via Bol.com)
Started Aug 10, 2026, 03:30 PM UTC· resolved Aug 11, 2026, 03:27 PM UTC
- investigating Aug 10, 2026, 03:30 PM UTC
We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.
- resolved Aug 11, 2026, 03:27 PM UTC
The incident has been resolved. Het incident is opgelost.