Sendcloud Outage History

Status: Investigating We’re currently investigating an issue affecting shipping label formatting for BRT and DHL Germany (DE). Labels may be generated with an unexpected/incorrect format. Stiamo investigando un problema che riguarda la formattazione delle etichette di spedizione per BRT e DHL Germania (DE). Le etichette potrebbero essere generate con un formato non corretto/non previsto. Wir untersuchen derzeit ein Problem, das die Formatierung von Versandetiketten für BRT und DHL Deutschland (DE) betrifft. Etiketten können in einem unerwarteten/fehlerhaften Format erstellt werden. Affected components BRT (Degraded performance) DHL Germany (Degraded performance)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Affected components NL (Full outage) DHL Benelux (Full outage)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Affected components GLOBAL (Full outage) DHL Benelux (Full outage) UPS (Full outage) FedEx Crossborder (Full outage) Poste Italiane (Full outage) PostNL (Full outage) IT (Full outage) BE (Full outage) DHL 2 Man Handling (Full outage) Colissimo (Full outage) DHL Express (Full outage) Bring (Full outage) Correos Express (Full outage) PostNord (Full outage) Der Kurier (Full outage) PostNL Extra@Home (Full outage) DPD (Full outage) Nacex (Full outage) DHL Parcel GB (Full outage) Quicargo (Full outage) SkyNet SkyMail (Full outage) MHI (Full outage) Transmission (Full outage) Austrian Post (Full outage) DHL eCommerce (Full outage) Jongstra Transport (Full outage) Delivengo (Full outage) NL (Full outage) Sendcloud (Full outage) UK (Full outage) DPD Local (Full outage) Spring (Full outage) DE (Full outage) CIRRO E-Commerce (Full outage) DB Schenker (Full outage) Transforce (Full outage) GLS Italy (Full outage) Yodel (Full outage) Amazon Shipping (Full outage) Correos (Full outage) Trunkrs (Full outage) Cainiao (Full outage) Bpost (Full outage) Paack (Full outage) DHL Freight (Full outage) Relais Colis (Full outage) InPost Poland (Full outage) DHL Germany (Full outage) Verzenden via Bol.com (Full outage) Parcelforce (Full outage) Chronopost (Full outage) Dachser (Full outage) Deutsche Post (Full outage) MRW (Full outage) GLS Netherlands (Full outage) InPost GB (Full outage) Asendia (Full outage) DPD UK (Full outage) AT (Full outage) HIVED (Full outage) Packs (Full outage) DPD Austria (Full outage) Europaket (Full outage) SEUR (Full outage) Poste Italiane Delivery (Full outage) Royal Mail (Full outage) Cycloon (Full outage) Colissimo EC2C (Full outage) Geodis (Full outage) Evri C2C UK (Full outage) InPost Spain (Full outage) GLS Europe (Full outage) BRT (Full outage) LandMark Global (Full outage) Evri International (Full outage) Colis Privé (Full outage) TNT Italy (Full outage) GLS Spain (Full outage) ES (Full outage) Evri UK (Full outage) DPD France (Full outage) InPost Italy (Full outage) TIPSA (Full outage) CTT Express (Full outage) Mondial Relay (Full outage) Lettre Suivie (Full outage) FR (Full outage) Viatim (Full outage) Hermes Germany (Full outage) GLS (Full outage) FedEx (Full outage) Postnord (Full outage) PLX Parcel Logistics (Full outage) Budbee (Full outage) DHL Parcel Iberia (Full outage)

Status: Investigating We are currently investigating this issue that prevents users from announcing labels. Wir untersuchen derzeit dieses Problem, das Benutzer daran hindert, Labels anzukündigen. Affected components Austrian Post (Full outage)

Status: Investigating We are currently investigating an issue preventing users from scheduling pick ups through the Sendcloud panel. Affected components FedEx (Degraded performance) GLOBAL (Degraded performance)

Status: Investigating We're currently awaiting further information from FedEx. We'll follow up as soon as we have an update. Affected components GLOBAL (Degraded performance) FedEx (Degraded performance)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Affected components NL (Partial outage) DPD (Partial outage)

Status: Investigating We have contacted DPD and reported the issue. We will keep you update on the situation. Wij hebben contact opgenomen met DPD en het probleem gemeld. Wij houden u op de hoogte van de situatie. Affected components NL (Partial outage) DPD (Partial outage)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Affected components DE (Operational) NL (Operational) BE (Operational) DPD (Degraded performance)

Status: Investigating We are currently investigating an issue preventing users from announcing DHL Express labels. Affected components DHL Express (Degraded performance) GLOBAL (Operational)

Status: Investigating We're currently experiencing an issue with scheduling pickups for today (7 April). Pickups for other dates are not affected and work as expected. Our team is actively investigating and we'll keep you updated. We apologize for the inconvenience. Affected components UK (Degraded performance) UPS (Degraded performance) FedEx (Degraded performance)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Affected components UK (Operational) DHL Parcel GB (Full outage)

Status: Investigating We are currently investigating an issue preventing orders being imported from multiple integrations. Affected components GLOBAL (Partial outage)

Status: Investigating We are currently investigating reports of missing service points for Inpost ES. Actualmente estamos investigando una incidencia que afecta la disponibilidad de los puntos de servicio en el mapa al momento de su selección. Affected components InPost Spain (Degraded performance) ES (Operational)

Status: Investigating We are currently investigating an issue affecting the A6 labelsWe are sorry for the inconvenience.Updates will follow. Affected components CIRRO E-Commerce (Operational) Der Kurier (Operational) Royal Mail (Operational) Yodel (Operational) DPD Local (Operational) GLS Spain (Operational) BRT (Operational) DPD France (Operational) Jongstra Transport (Operational) MRW (Operational) Cycloon (Operational) GLS Italy (Operational) FedEx Crossborder (Operational) Evri UK (Operational) Colissimo (Operational) DHL eCommerce (Operational) Poste Italiane (Operational) Chronopost (Operational) DB Schenker (Operational) GLOBAL (Operational) PLX Parcel Logistics (Operational) Evri C2C UK (Operational) InPost Spain (Operational) Bpost (Operational) BE (Operational) DHL 2 Man Handling (Operational) DPD Austria (Operational) Verzenden via Bol.com (Operational) AT (Operational) Evri International (Operational) Cainiao (Operational) Bring (Operational) Correos Express (Operational) DHL Germany (Operational) Parcelforce (Operational) Hermes Germany (Operational) NL (Operational) Sendcloud (Operational) PostNL (Operational) UPS (Operational) Viatim (Operational) DHL Freight (Operational) InPost Italy (Operational) GLS Netherlands (Operational) SEUR (Operational) InPost GB (Operational) Asendia (Operational) DHL Benelux (Operational) Austrian Post (Operational) DHL Express (Operational) Postnord (Operational) TNT Italy (Operational) GLS Europe (Operational) PostNL Extra@Home (Operational) Europaket (Operational) Colissimo EC2C (Operational) LandMark Global (Operational) Trunkrs (Operational) DE (Operational) Nacex (Operational) Dachser (Operational) Deutsche Post (Operational) DPD (Operational) GLS (Operational) InPost Poland (Operational) Transforce (Operational) UK (Operational) ES (Operational) HIVED (Operational) Amazon Shipping (Operational) FedEx (Operational) Relais Colis (Operational) TIPSA (Operational) CTT Express (Operational) Lettre Suivie (Operational) Geodis (Operational) DHL Parcel GB (Operational) SkyNet SkyMail (Operational) Colis Privé (Operational) Poste Italiane Delivery (Operational) Packs (Operational) DHL Parcel Iberia (Operational) Quicargo (Operational) IT (Operational) MHI (Operational) Mondial Relay (Operational) Spring (Operational) Budbee (Operational) Paack (Operational) DPD UK (Operational) PostNord (Operational) Sendcloud Print Settings (Operational) FR (Operational) Delivengo (Operational) Transmission (Operational) Correos (Operational)

Status: Investigating We are continuing to investigate this issue. Affected components DPD France (Operational) DPD Austria (Operational) InPost Spain (Operational) Austrian Post (Operational) CTT Express (Operational) BRT (Operational) Delivengo (Operational) GLS (Operational) DHL Express (Operational) MRW (Operational) GLS Europe (Operational) InPost Poland (Operational) SEUR (Operational) Cainiao (Operational) Asendia (Operational) DE (Operational) GLS Netherlands (Operational) Postnord (Operational) Parcelforce (Operational) DPD UK (Operational) Chronopost (Operational) Sendcloud (Operational) UK (Operational) Evri UK (Operational) PostNL Extra@Home (Operational) InPost Italy (Operational) Nacex (Operational) Bpost (Operational) DPD Local (Operational) InPost GB (Operational) FedEx Crossborder (Operational) DHL Germany (Operational) Colissimo EC2C (Operational) LandMark Global (Operational) Relais Colis (Operational) GLS Italy (Operational) DPD (Operational) UPS (Operational) ES (Operational) GLOBAL (Operational) Royal Mail (Operational) FR (Operational) Jongstra Transport (Operational) Quicargo (Operational) FedEx (Operational) NL (Operational) DHL Benelux (Operational) TNT Italy (Operational) HIVED (Operational) Lettre Suivie (Operational) Evri International (Operational) PostNord (Operational) Geodis (Operational) Poste Italiane (Operational) DB Schenker (Operational) Transmission (Operational) GLS Spain (Operational) Correos Express (Operational) Transforce (Operational) Yodel (Operational) Europaket (Operational) Trunkrs (Operational) Deutsche Post (Operational) Spring (Operational) DHL Parcel Iberia (Operational) Viatim (Operational) Dachser (Operational) Bring (Operational) PostNL (Operational) Cycloon (Operational) Sendcloud Print Settings (Partial outage) Amazon Shipping (Operational) Packs (Operational) Mondial Relay (Operational) AT (Operational) SkyNet SkyMail (Operational) Der Kurier (Operational) TIPSA (Operational) Budbee (Operational) DHL Freight (Operational) Colissimo (Operational) Hermes Germany (Operational) DHL eCommerce (Operational) DHL Parcel GB (Operational) Colis Privé (Operational) MHI (Operational) DHL 2 Man Handling (Operational) Verzenden via Bol.com (Operational) CIRRO E-Commerce (Operational) IT (Operational) BE (Operational) PLX Parcel Logistics (Operational) Poste Italiane Delivery (Operational) Paack (Operational) Correos (Operational) Evri C2C UK (Operational)

Status: Investigating Nous enquêtons actuellement sur un problème affectant les mises à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés : Delivengo, Colissimo, Colissimo EC2C et Lettre Suivie. Notre équipe travaille activement à l'identification de la cause du problème. Nous vous fournirons de nouvelles informations dès que possible. We are currently investigating an issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers:Delivengo, Colissimo, Colissimo EC2C and Lettre Suivie. Our team is actively working to identify the root cause. We will provide further updates as soon as more information becomes available. Affected components Delivengo (Degraded performance) Lettre Suivie (Degraded performance) FR (Operational) Colissimo (Degraded performance)

Status: Investigating Nous sommes en contact avec le transporteur afin de trouver une solution au problème qui affecte les mises à jour du suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés :Delivengo, Colissimo, Colissimo EC2C et Lettre Suivie. We are currently still in contact with the carrier to find a resolution for the issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers:Delivengo, Colissimo, Colissimo EC2C and Lettre Suivie. We will provide further updates as soon as more information becomes available. Affected components Delivengo (Operational) Lettre Suivie (Operational) FR (Operational) Colissimo (Operational)

Status: Investigating We are continuing to investigate this issue. Affected components Delivengo (Operational) Lettre Suivie (Operational) FR (Operational) Colissimo (Operational)

Status: Investigating Nous enquêtons actuellement sur un problème affectant les mises à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés :Delivengo, Lettre Suivie. Le problème est résolu pour transporteurs:Colissimo, Colissimo EC2C Notre équipe travaille activement à l'identification de la cause du problème. Nous vous fournirons de nouvelles informations dès que possible. We are currently investigating an issue affecting tracking status updates. As a result, some shipments may experience delays or missing updates in their tracking information. Affected carriers:Delivengo, Lettre Suivie. The problem is resolved for carriers:Colissimo, Colissimo EC2C Our team is actively working to identify the root cause. We will provide further updates as soon as more information becomes available. Affected components Colissimo (Operational) Delivengo (Operational) Lettre Suivie (Operational) FR (Operational)

Status: Investigating Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Transporteurs concernés : Delivengo et Lettre Suivie. We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. Carriers affected: Delivengo and Lettre Suivie. Affected components Delivengo (Operational) Lettre Suivie (Operational) FR (Operational) Colissimo (Operational)

Status: Investigating Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Nous nous excusons pour la gêne occasionnée. Transporteurs concernés : Delivengo.We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. We are sorry for the inconvenience. Carriers affected: Delivengo. Affected components FR (Operational) Colissimo (Operational) Delivengo (Operational) Lettre Suivie (Operational)

Status: Investigating Les statuts de suivi pour les envois Lettre Suivie sont de nouveau synchronisés et à jour. À ce stade, le problème affecte toujours les envois Delivengo. Notre équipe surveille activement la situation et travaille avec le transporteur afin de résoudre le problème. Nous vous tiendrons informé dès que de nouvelles informations seront disponibles" Tracking statuses for Lettre Suivie have started to be received again. At this time, the issue is still affecting Delivengo shipments. Our team is actively monitoring the situation and working with the carrier to resolve it. We will provide further updates as soon as more information becomes available. Affected components Delivengo (Operational) Lettre Suivie (Operational) FR (Operational) Colissimo (Operational)

Status: Investigating Nous continuons de travailler avec les transporteurs sur la résolution du problème de mise à jour des statuts de suivi. En conséquence, certains envois peuvent subir des retards ou des mises à jour manquantes dans leurs informations de suivi. Nous nous excusons pour la gêne occasionnée. Transporteurs concernés : Delivengo.We are still working with the carriers to resolve the issue with updating tracking statuses. As a result, some shipments may experience delays or missing updates in their tracking information. We are sorry for the inconvenience. Carriers affected: Delivengo. Affected components Colissimo (Operational) Delivengo (Operational) Lettre Suivie (Operational) FR (Operational)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Affected components Delivengo (Partial outage) FR (Partial outage)

Status: Investigating We are currently investigating an issue affecting the order import process, which may result in some orders not being imported. According to initial reports, both Shopify and WooCommerce integrations may be affected. We are currently investigating and will confirm the impact once our analysis is complete. Affected components Shopify (Partial outage) WooCommerce (Partial outage)

Status: Investigating Following our initial investigation, we can confirm that the integrations listed below are affected. Our team is continuing to investigate the issue. We will share more information as soon as it becomes available. Affected integrations:AmazonCCVEbayEtsyShopifyPrestashopWoocomerceLightspeed Affected components Amazon (Degraded performance) Etsy (Degraded performance) WooCommerce (Degraded performance) Lightspeed eCommerce (Degraded performance) CCV shop (Degraded performance) Shopify (Degraded performance) Prestashop (Degraded performance)

Status: Investigating We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

Status: Investigating We are continuing to investigate an issue affecting order imports and installation creation with Shopify. The issue has been ongoing for a couple of hours, and our team is actively working to identify the root cause. We will provide updates as soon as more information becomes available. Affected components Shopify (Partial outage) GLOBAL (Partial outage)

Status: Investigating We are continuing to investigate an issue affecting the order import process, which may result in some orders not being imported. Our team is actively working to identify the root cause. We will provide updates as they become available. Affected components Shopify (Partial outage) GLOBAL (Operational)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Affected components Lettre Suivie (Degraded performance) FR (Operational)

Status: Investigating We are continuing to investigate this issue. Affected components Lettre Suivie (Degraded performance) FR (Degraded performance)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Affected components Lettre Suivie (Degraded performance) FR (Operational)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas. Affected components ES (Operational) TIPSA (Full outage)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen. Affected components Austrian Post (Partial outage) AT (Operational)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas. Affected components Correos (Degraded performance) ES (Operational)

Status: Investigating We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas. Affected components SEUR (Partial outage) ES (Operational)

Status: Investigating We are continuing to investigate the issue affecting label announcements. The problem is intermittent, and we have observed that some labels are being created successfully. We will provide further information as soon as we have an update. Seguimos investigando el problema que afecta a los anuncios de etiquetas. Este problema es intermitente y hemos observado que algunas etiquetas se están creando correctamente. Proporcionaremos más información tan pronto como tengamos una actualización. Affected components SEUR (Partial outage) ES (Operational)

Status: Investigating We are currently investigating an issue affecting our phoneline support service where incoming calls are not being routed correctly. As a result, some users may experience extended wait times or become stuck in the queue. We will provide updates as more information becomes available Affected components GLOBAL (Operational) Sendcloud Phone (Degraded performance)