Sendcloud incident

[Mondial Relay] Servicepoints are not visible on service point map for carrier Mondial Relay

Major Ongoing View vendor source →

Sendcloud is currently experiencing a major incident affecting GLOBAL, which began 24 min ago. The vendor's full update timeline is below.

Started
Sep 10, 2026, 07:37 AM UTC
Resolved
Ongoing
Duration
● 24m
Detected by Pingoru
Sep 10, 2026, 07:37 AM UTC

Affected components

GLOBAL

Update timeline

  1. investigating Sep 10, 2026, 07:22 AM UTC

    Status: Investigating We are currently investigating an issue where the Mondial Relay service points are not visible on the service point map anymore. Affected components GLOBAL (Degraded performance) Mondial Relay (Degraded performance)

  2. monitoring Sep 10, 2026, 07:37 AM UTC

    Status: Monitoring A fix was implemented for the issue where Mondial Relay service points are not visible on the service point map, and we are currently monitoring the results Affected components GLOBAL (Operational) Mondial Relay (Operational)