Sendcloud incident

[Multiple integrations] Order import delay issues

Resolved after 23 hours 32 minutes, affecting Integrations (Ebay) and Integrations (Shopify) and 1 more, on September 24, 2026.

monitoring Sep 25, 2026, 07:18 AM UTC

We implemented and released a fix. Orders are now importing without a delay. We will continue to monitor the performance to ensure the service is fully restored.

Started
Sep 24, 2026, 07:46 AM UTC
Resolved
Sep 25, 2026, 07:18 AM UTC
Duration
23h 32m
Detected by Pingoru
Sep 24, 2026, 07:46 AM UTC

Affected components

Integrations (Ebay)Integrations (Shopify)Integrations (WooCommerce)

Update timeline

  1. investigating Sep 24, 2026, 07:46 AM UTC

    We are currently investigating an issue where orders are imported with delay.

  2. monitoring Sep 25, 2026, 07:18 AM UTC

    We implemented and released a fix. Orders are now importing without a delay. We will continue to monitor the performance to ensure the service is fully restored.

  3. resolved Sep 25, 2026, 08:31 AM UTC

    The issue is resolved.

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