Sendcloud incident

[Third-Party] Lettre Suivie - Label announcement issue

Minor Resolved View vendor source →

Sendcloud experienced a minor incident on October 19, 2026 affecting FR and Lettre Suivie, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 09:52 AM UTC
Resolved
Oct 19, 2026, 01:12 PM UTC
Duration
3h 19m
Detected by Pingoru
Oct 19, 2026, 09:52 AM UTC

Affected components

FRLettre Suivie

Update timeline

  1. investigating Oct 19, 2026, 09:52 AM UTC

    Status: Investigating We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Affected components Lettre Suivie (Partial outage) FR (Partial outage)

  2. monitoring Oct 19, 2026, 12:56 PM UTC

    Status: Monitoring Lettre Suivie implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Lettre Suivie a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli. Affected components Lettre Suivie (Operational) FR (Operational)

  3. resolved Oct 19, 2026, 01:12 PM UTC

    Status: Resolved This issue is resolved. Ce problème a été résolu. Affected components FR (Operational) Lettre Suivie (Operational)