Sendcloud experienced a minor incident on September 14, 2026 affecting JouwWeb and Magento V2 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 09:31 AM UTC
Status: Investigating We have received reports of connection issues with multiple integrations. We are investigating the issue and we will provide further updates as soon as possible. Affected components Prestashop (Degraded performance) JouwWeb (Degraded performance) WooCommerce (Degraded performance) Magento V2 (Degraded performance)
- identified Sep 14, 2026, 10:08 AM UTC
Status: Identified The cause of the issue has been identified and we are now working on a fix. Affected components JouwWeb (Degraded performance) WooCommerce (Degraded performance) OpenCart (Degraded performance) Magento V2 (Degraded performance) Prestashop (Degraded performance) Shopware 6 (Degraded performance)
- monitoring Sep 14, 2026, 10:52 AM UTC
Status: Monitoring A fix has been implemented and we are monitoring the result. Affected components WooCommerce (Operational) OpenCart (Operational) Magento V2 (Operational) Prestashop (Operational) Shopware 6 (Operational) JouwWeb (Operational)
- resolved Sep 14, 2026, 01:27 PM UTC
Status: Resolved The issue has been resolved. Affected components WooCommerce (Operational) OpenCart (Operational) Magento V2 (Operational) Prestashop (Operational) Shopware 6 (Operational) JouwWeb (Operational)