Sekoia FRA1 incident
FRA1 significant drop in traffic due to potential load balancer issue
Sekoia FRA1 experienced a minor incident on July 24, 2025 affecting Event ingestion, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 09:29 AM UTC
We are currently experiencing a significant drop in traffic. Initial suspicions point towards an issue with the upstream OVH load balancer. Our team is actively investigating and contacting support for further assistance. The user interface and API are not affected by this incident as the load balancers for these services are separated. We will provide further updates as the situation develops.
- identified Jul 24, 2025, 09:34 AM UTC
The traffic issue in the FRA1 region is beginning to resolve. However, due to the buffered traffic on the client side, some lag may be experienced. Our team continues to monitor the situation closely, and we will provide further updates as soon as possible. We appreciate your patience.
- monitoring Jul 24, 2025, 09:55 AM UTC
The traffic issue experienced in the FRA1 region is gradually stabilizing. As the buffered client-side traffic is processed, some lag may still be experienced, particularly with ingestion and workflow. However, the platform is handling the traffic spike effectively. Our team continues to monitor the situation closely, and we will provide further updates as necessary. Thank you for your patience.
- resolved Jul 24, 2025, 02:40 PM UTC
The traffic issue experienced in the FRA1 region has now stabilized. The buffered client-side traffic has been processed and the platform is back to operating normally.