Sekoia FRA1 incident

Intake issue: "Loss of parsing" and "Cannot find a parser for event"

Resolved after 3 hours 48 minutes, affecting Event ingestion, on August 24, 2026.

monitoring Aug 24, 2026, 10:31 AM UTC

The solution has been patched and a long-term fix has been deployed to prevent this from happening again. We're still replaying events.

Started
Aug 24, 2026, 10:03 AM UTC
Resolved
Aug 24, 2026, 01:52 PM UTC
Duration
3h 48m
Detected by Pingoru
Aug 24, 2026, 10:03 AM UTC

Affected components

Event ingestion

Update timeline

  1. investigating Aug 24, 2026, 10:03 AM UTC

    The issue that was preventing the ingestion of all intake formats with the following error "Loss of parsing" and "Cannot find a parser for event" on Monday 17/08 (see: https://status.fra1.sekoia.io/incidents/gchpynrx43rz) has resurfaced around 9:20 PM UTC today.

  2. identified Aug 24, 2026, 10:06 AM UTC

    The root cause has been identified and patched. Events will be replayed.

  3. monitoring Aug 24, 2026, 10:31 AM UTC

    The solution has been patched and a long-term fix has been deployed to prevent this from happening again. We're still replaying events.

  4. resolved Aug 24, 2026, 01:52 PM UTC

    All events has been replayed. The incident is resolved

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