Resolved after 5 hours 41 minutes, affecting Web application and Event ingestion and 1 more, on August 10, 2026.
A fix was applied and appears to have restored service on FRA1. We are continuing to monitor the situation closely to confirm full stability. We will share a final update once we have confirmed the incident is resolved.
Affected components
Update timeline
- investigating Aug 10, 2026, 08:38 AM UTC
Investigating - Performance degradation on FRA1 Starting at 08:45 UTC+2 on August 9, we are investigating a performance degradation affecting our FRA1 region. Our team is actively working to identify the exact scope of impacted services. We will provide an update as soon as we have more information.
- investigating Aug 10, 2026, 08:53 AM UTC
Investigating - Service unavailability on FRA1 Update: Our investigation is ongoing. We are currently experiencing a full service outage on FRA1. Our team is actively working to identify the root cause. We will share another update as soon as we have more information.
- investigating Aug 10, 2026, 09:14 AM UTC
Investigating - Service unavailability on FRA1 Update: Our investigation is still ongoing. Our team is actively working to identify the root cause.
- investigating Aug 10, 2026, 09:55 AM UTC
Investigating - Service unavailability on FRA1 Update: Our investigation is ongoing. We have identified a heavy load on one of our databases that is failing to scale, causing the current outage on FRA1. Our team is actively working on a fix. We will share another update shortly.
- investigating Aug 10, 2026, 10:26 AM UTC
Investigating - Service unavailability on FRA1 Update: Our investigation is still ongoing. We have identified a heavy load on one of our databases that is failing to scale, causing the current outage on FRA1. Our team is actively working on a fix. We will share another update shortly.
- investigating Aug 10, 2026, 11:01 AM UTC
Investigating - Service unavailability on FRA1 Update: Our investigation is still ongoing. We have identified a heavy load on one of our databases that is failing to scale, causing the current outage on FRA1. Our team is actively working on a fix. We will share another update shortly.
- monitoring Aug 10, 2026, 11:18 AM UTC
A fix was applied and appears to have restored service on FRA1. We are continuing to monitor the situation closely to confirm full stability. We will share a final update once we have confirmed the incident is resolved.
- resolved Aug 10, 2026, 02:20 PM UTC
The platform is still stable. Incident resolved.
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