Event processing delays

Update timeline

1. investigating Sep 07, 2026, 08:38 AM UTC

   Our Engineering team has identified an issue impacting event processing. Users may experience some delays for events to appear in the console. An update will be provided as soon as possible to inform about resolution actions. We thank you for your patience during resolution.

2. identified Sep 07, 2026, 09:08 AM UTC

   Some services may be unavailable or experience degraded performance because they are unable to establish new connections to a required cache component. Our teams are restarting the affected services to restore normal operation. We will provide an update as soon as more information is available.

3. identified Sep 07, 2026, 09:15 AM UTC

   Further analysis indicates that this incident may affect our detection services. Our teams are continuing restoration efforts and will provide another update as soon as more information is available.

4. monitoring Sep 07, 2026, 09:25 AM UTC

   Service appears to be returning to normal following the restart of an affected backend component. Our initial findings point to an issue affecting our cloud provider’s infrastructure. We are continuing to monitor the service to confirm full stability.

5. identified Sep 07, 2026, 09:37 AM UTC

   The situation has improved slightly, but ingestion and detection services continue to experience disruptions. The services remain available, although some functionality may be affected. Our teams are continuing to work on restoring normal service.

6. monitoring Sep 07, 2026, 10:05 AM UTC

   Following the restart of the affected backend components, some services took longer than expected to reconnect. They have since reconnected automatically, and we are continuing to monitor the service.

7. resolved Sep 07, 2026, 10:58 AM UTC

   The incident has been resolved. Ingestion and Detection services have been recovered.