Sekoia FRA1 experienced a critical incident on September 4, 2025 affecting Web application, lasting 15h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 06:19 PM UTC
We are currently experiencing a major incident impacting our service in the FRA1 region. Our cybersecurity platform is currently unreachable from the outside, although our internal systems and automated workflows remain operational. Initial checks show that all system performance indicators are normal. Our engineering team is investigating the situation and working to restore full service as soon as possible. We appreciate your patience and apologize for any inconvenience caused.
- monitoring Sep 04, 2025, 06:32 PM UTC
We are seeing improvements following the previously reported major incident in the FRA1 region. Access to our cybersecurity platform has been restored for many users. We are keeping a close eye on the situation and will provide further updates as necessary. We appreciate your understanding and cooperation during this time.
- identified Sep 04, 2025, 06:58 PM UTC
The situation is currently unstable due to our cloud provider. We are still trying to find a solution.
- monitoring Sep 04, 2025, 08:01 PM UTC
The situation has been fixed. We setup a workaround to provide access to app.sekoia.io. We are still monitoring the situation and assessing the potential impact of the workaround.
- resolved Sep 05, 2025, 10:13 AM UTC
This incident has been resolved.