Sekoia FRA1 experienced a major incident on September 11, 2025 affecting Event storage, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2025, 04:29 PM UTC
We are unfortunately experiencing the same issue that occurred earlier this week on our storage cluster. Our team is actively working on stabilizing the storage cluster and restarting the service. The procedure will be the same as the last time. Indexing is now stopped. However alerts still raise in time, and no data loss is expected during the incident. We will provide regular updates as the situation progresses.
- identified Sep 11, 2025, 05:24 PM UTC
Our team is actively working on resolving the incident. We are applying corrective measures to stabilize the system and restore full service as quickly as possible. In parallel, we are also investigating the complex root cause of this incident. Real-time data ingestion is being maintained. We will continue to keep you updated on our progress.
- monitoring Sep 11, 2025, 05:45 PM UTC
Indexing was restarted at 19:20 CEST and is stable, and we are now processing the backlog of events accumulated during the downtime. We will share an update as soon as real-time processing is fully restored.
- resolved Sep 11, 2025, 06:34 PM UTC
This incident has been resolved and corrective actions were put in place, as a workaround to our provider's DHCP issues. Our team will be conducting an investigation with OVH teams very shortly.