SecureCo Outage History

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SecureCo had 14 outages in the last 2 years totaling 89h 52m of downtime — averaging 0.6 incidents per month.

There were 14 SecureCo outages since July 30, 2025 totaling 89h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.secureco.co/#

Minor June 16, 2026

IVP Self Service Portal errors

Detected by Pingoru
Jun 16, 2026, 12:28 AM UTC
Resolved
Jun 18, 2026, 12:50 AM UTC
Duration
2d
Affected: Self Service Portal
Timeline · 4 updates
  1. investigating Jun 16, 2026, 12:28 AM UTC

    We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

  2. identified Jun 16, 2026, 03:34 AM UTC

    Our team has identified the problem and is working on the fix

  3. monitoring Jun 17, 2026, 03:40 AM UTC

    A fix has been deployed and we are monitoring the IVP portal performance

  4. resolved Jun 18, 2026, 12:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026

Issue with certain payment types

Detected by Pingoru
May 28, 2026, 11:04 PM UTC
Resolved
May 29, 2026, 01:04 AM UTC
Duration
1h 59m
Affected: Hosted Payments PageProduction Payments APIPayment IVR
Timeline · 5 updates
  1. investigating May 28, 2026, 11:04 PM UTC

    We are currently investigating an issue with certain payment types. Some payments may be impacted.

  2. identified May 28, 2026, 11:20 PM UTC

    We have found the cause of the issue and a fix is now being prepared and implemented.

  3. monitoring May 29, 2026, 12:00 AM UTC

    The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,

  4. monitoring May 29, 2026, 12:03 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 29, 2026, 01:04 AM UTC

    Services have now returned to normal.

Read the full incident report →

Major May 18, 2026

New Calls Failing to Connect in AU1, AU2 and AU3

Detected by Pingoru
May 18, 2026, 04:50 AM UTC
Resolved
May 18, 2026, 04:50 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 25, 2026, 04:55 AM UTC

    Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

Read the full incident report →

Notice April 22, 2026

AU carriage intermittent issues

Detected by Pingoru
Apr 22, 2026, 02:34 AM UTC
Resolved
Apr 22, 2026, 06:11 AM UTC
Duration
3h 36m
Affected: Australia
Timeline · 3 updates
  1. investigating Apr 22, 2026, 02:34 AM UTC

    SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

  2. monitoring Apr 22, 2026, 02:44 AM UTC

    We have been notified by the carrier that the issue has been resolved.

  3. resolved Apr 22, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Payment IVR failures

Detected by Pingoru
Feb 25, 2026, 06:19 PM UTC
Resolved
Feb 25, 2026, 09:27 PM UTC
Duration
3h 8m
Affected: Payment IVR
Timeline · 5 updates
  1. investigating Feb 25, 2026, 06:19 PM UTC

    We are currently investigating errors seen in Payment IVR transaction processing

  2. identified Feb 25, 2026, 06:41 PM UTC

    The issue has been identified and a fix has been deployed.

  3. monitoring Feb 25, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 25, 2026, 08:37 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 25, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 14, 2025

Call failures in AU1 Region

Detected by Pingoru
Dec 14, 2025, 11:48 PM UTC
Resolved
Dec 15, 2025, 02:49 AM UTC
Duration
3h 1m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Timeline · 8 updates
  1. investigating Dec 14, 2025, 11:48 PM UTC

    We are currently investigating reports of call failures affecting SecureCo AU region

  2. identified Dec 14, 2025, 11:59 PM UTC

    We have identified the problem and the team is working on the fix. ETA 10 mins

  3. identified Dec 15, 2025, 12:00 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 15, 2025, 12:01 AM UTC

    The services are restored back to operational. We are continuing to monitor the situation

  5. monitoring Dec 15, 2025, 12:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 15, 2025, 12:04 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Dec 15, 2025, 12:06 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Dec 15, 2025, 02:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Payment IVR issues

Detected by Pingoru
Oct 29, 2025, 01:00 AM UTC
Resolved
Oct 29, 2025, 05:28 AM UTC
Duration
4h 27m
Affected: Payment IVR
Timeline · 5 updates
  1. investigating Oct 29, 2025, 01:57 AM UTC

    We are investigating issues with Payment IVR affecting some of our Customers

  2. investigating Oct 29, 2025, 02:59 AM UTC

    Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.

  3. investigating Oct 29, 2025, 03:37 AM UTC

    Investigation ongoing. Root cause is still not identified.

  4. monitoring Oct 29, 2025, 04:11 AM UTC

    The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.

  5. resolved Oct 29, 2025, 05:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 16, 2025

Payment IVR intermittent transaction failure Alerts

Detected by Pingoru
Oct 16, 2025, 07:00 PM UTC
Resolved
Oct 16, 2025, 08:48 PM UTC
Duration
1h 48m
Affected: Payment IVR
Timeline · 5 updates
  1. investigating Oct 16, 2025, 07:00 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 16, 2025, 07:21 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. monitoring Oct 16, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 16, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 4, 2025

Issue with Inbound and Outbound calls in AU region

Detected by Pingoru
Oct 04, 2025, 02:20 AM UTC
Resolved
Oct 04, 2025, 06:48 AM UTC
Duration
4h 28m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice GatewayVoice Gateway
Timeline · 3 updates
  1. investigating Oct 04, 2025, 02:20 AM UTC

    We are investigating the issue that seems to affect both outbound and inbound calls

  2. monitoring Oct 04, 2025, 02:25 AM UTC

    A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

  3. resolved Oct 04, 2025, 06:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025

Payments API availability

Detected by Pingoru
Sep 29, 2025, 10:33 PM UTC
Resolved
Sep 29, 2025, 11:05 PM UTC
Duration
31m
Affected: Production Payments API
Timeline · 2 updates
  1. investigating Sep 29, 2025, 10:33 PM UTC

    We are investigating reports of some intermittent issues with our Payments API

  2. resolved Sep 29, 2025, 11:05 PM UTC

    All services are back to normal

Read the full incident report →

Major September 16, 2025

Calls not connecting correctly in AU and NZ

Detected by Pingoru
Sep 16, 2025, 09:05 AM UTC
Resolved
Sep 16, 2025, 09:44 AM UTC
Duration
38m
Affected: AustraliaNew Zealand
Timeline · 3 updates
  1. investigating Sep 16, 2025, 09:05 AM UTC

    We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

  2. monitoring Sep 16, 2025, 09:09 AM UTC

    Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

  3. resolved Sep 16, 2025, 09:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 8, 2025

Call quality issues for Payments services in Australia

Detected by Pingoru
Sep 08, 2025, 08:29 AM UTC
Resolved
Sep 08, 2025, 10:43 PM UTC
Duration
14h 14m
Timeline · 4 updates
  1. investigating Sep 08, 2025, 08:29 AM UTC

    We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

  2. identified Sep 08, 2025, 09:03 AM UTC

    The issue has been identified and fix is being deployed

  3. monitoring Sep 08, 2025, 09:07 AM UTC

    A fix has been applied and we are monitoring the results

  4. resolved Sep 08, 2025, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 4, 2025

Payment IVR - Unable to get into Secure Mode

Detected by Pingoru
Aug 04, 2025, 12:02 AM UTC
Resolved
Aug 04, 2025, 12:40 AM UTC
Duration
37m
Affected: Payment IVR
Timeline · 2 updates
  1. investigating Aug 04, 2025, 12:02 AM UTC

    We are currently investigating an issue with completing payments using Payment IVR

  2. resolved Aug 04, 2025, 12:40 AM UTC

    This incident has been resolved now

Read the full incident report →

Major July 30, 2025

Hosted Payments Page - Intermittent Capture Issues

Detected by Pingoru
Jul 30, 2025, 02:19 AM UTC
Resolved
Jul 30, 2025, 05:16 AM UTC
Duration
2h 57m
Affected: Hosted Payments Page
Timeline · 4 updates
  1. investigating Jul 30, 2025, 02:19 AM UTC

    We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

  2. identified Jul 30, 2025, 02:58 AM UTC

    We have identified the issue and are currently implementing a fix.

  3. monitoring Jul 30, 2025, 03:55 AM UTC

    Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

  4. resolved Jul 30, 2025, 05:16 AM UTC

    Issue has been resolved, all services have returned to normal.

Read the full incident report →