SecureCo incident

Hosted Payments Page - Intermittent Capture Issues

Major Resolved View vendor source →

SecureCo experienced a major incident on July 30, 2025 affecting Hosted Payments Page, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 02:19 AM UTC
Resolved
Jul 30, 2025, 05:16 AM UTC
Duration
2h 57m
Detected by Pingoru
Jul 30, 2025, 02:19 AM UTC

Affected components

Hosted Payments Page

Update timeline

  1. investigating Jul 30, 2025, 02:19 AM UTC

    We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

  2. identified Jul 30, 2025, 02:58 AM UTC

    We have identified the issue and are currently implementing a fix.

  3. monitoring Jul 30, 2025, 03:55 AM UTC

    Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

  4. resolved Jul 30, 2025, 05:16 AM UTC

    Issue has been resolved, all services have returned to normal.