SecureCo experienced a major incident on May 28, 2026 affecting Hosted Payments Page and Production Payments API and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Payments PageProduction Payments APIPayment IVR
Update timeline
- investigating May 28, 2026, 11:04 PM UTC
We are currently investigating an issue with certain payment types. Some payments may be impacted.
- identified May 28, 2026, 11:20 PM UTC
We have found the cause of the issue and a fix is now being prepared and implemented.
- monitoring May 29, 2026, 12:00 AM UTC
The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,
- monitoring May 29, 2026, 12:03 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 01:04 AM UTC
Services have now returned to normal.