SecureCo incident

New Calls Failing to Connect in AU1, AU2 and AU3

Major Resolved View vendor source →

SecureCo experienced a major incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 04:50 AM UTC
Resolved
May 18, 2026, 04:50 AM UTC
Duration
—
Detected by Pingoru
May 18, 2026, 04:50 AM UTC

Update timeline

  1. resolved May 25, 2026, 04:55 AM UTC

    Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.