SecureCo experienced a critical incident on December 14, 2025 affecting SIP Trunking for Microsoft Teams and SIP Trunking for WebEx Calling and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Update timeline
- investigating Dec 14, 2025, 11:48 PM UTC
We are currently investigating reports of call failures affecting SecureCo AU region
- identified Dec 14, 2025, 11:59 PM UTC
We have identified the problem and the team is working on the fix. ETA 10 mins
- identified Dec 15, 2025, 12:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 15, 2025, 12:01 AM UTC
The services are restored back to operational. We are continuing to monitor the situation
- monitoring Dec 15, 2025, 12:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 15, 2025, 12:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 15, 2025, 12:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 15, 2025, 02:49 AM UTC
This incident has been resolved.