SecureCo experienced a major incident on October 29, 2025 affecting Payment IVR, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Payment IVR
Update timeline
- investigating Oct 29, 2025, 01:57 AM UTC
We are investigating issues with Payment IVR affecting some of our Customers
- investigating Oct 29, 2025, 02:59 AM UTC
Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.
- investigating Oct 29, 2025, 03:37 AM UTC
Investigation ongoing. Root cause is still not identified.
- monitoring Oct 29, 2025, 04:11 AM UTC
The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.
- resolved Oct 29, 2025, 05:28 AM UTC
This incident has been resolved.