SecureCo incident

Issue with Inbound and Outbound calls in AU region

Major Resolved View vendor source →

SecureCo experienced a major incident on October 4, 2025 affecting SIP Trunking for Microsoft Teams and SIP Trunking for Microsoft Teams and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2025, 02:20 AM UTC
Resolved
Oct 04, 2025, 06:48 AM UTC
Duration
4h 28m
Detected by Pingoru
Oct 04, 2025, 02:20 AM UTC

Affected components

SIP Trunking for Microsoft TeamsSIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice GatewayVoice Gateway

Update timeline

  1. investigating Oct 04, 2025, 02:20 AM UTC

    We are investigating the issue that seems to affect both outbound and inbound calls

  2. monitoring Oct 04, 2025, 02:25 AM UTC

    A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

  3. resolved Oct 04, 2025, 06:48 AM UTC

    This incident has been resolved.