SecureCo incident

Payment IVR intermittent transaction failure Alerts

Minor Resolved View vendor source →

SecureCo experienced a minor incident on October 16, 2025 affecting Payment IVR, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 07:00 PM UTC
Resolved
Oct 16, 2025, 08:48 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 16, 2025, 07:00 PM UTC

Affected components

Payment IVR

Update timeline

  1. investigating Oct 16, 2025, 07:00 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 16, 2025, 07:21 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. monitoring Oct 16, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 16, 2025, 08:48 PM UTC

    This incident has been resolved.