SecureCo incident

Call quality issues for Payments services in Australia

Notice Resolved View vendor source →

SecureCo experienced a notice incident on September 8, 2025, lasting 14h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 08:29 AM UTC
Resolved
Sep 08, 2025, 10:43 PM UTC
Duration
14h 14m
Detected by Pingoru
Sep 08, 2025, 08:29 AM UTC

Update timeline

  1. investigating Sep 08, 2025, 08:29 AM UTC

    We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

  2. identified Sep 08, 2025, 09:03 AM UTC

    The issue has been identified and fix is being deployed

  3. monitoring Sep 08, 2025, 09:07 AM UTC

    A fix has been applied and we are monitoring the results

  4. resolved Sep 08, 2025, 10:43 PM UTC

    This incident has been resolved.