SecureCo incident

Payment IVR failures

Minor Resolved View vendor source →

SecureCo experienced a minor incident on February 25, 2026 affecting Payment IVR, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 06:19 PM UTC
Resolved
Feb 25, 2026, 09:27 PM UTC
Duration
3h 8m
Detected by Pingoru
Feb 25, 2026, 06:19 PM UTC

Affected components

Payment IVR

Update timeline

  1. investigating Feb 25, 2026, 06:19 PM UTC

    We are currently investigating errors seen in Payment IVR transaction processing

  2. identified Feb 25, 2026, 06:41 PM UTC

    The issue has been identified and a fix has been deployed.

  3. monitoring Feb 25, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 25, 2026, 08:37 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 25, 2026, 09:27 PM UTC

    This incident has been resolved.