SecureCo incident

Payment IVR - Unable to get into Secure Mode

Critical Resolved View vendor source →

SecureCo experienced a critical incident on August 4, 2025 affecting Payment IVR, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 12:02 AM UTC
Resolved
Aug 04, 2025, 12:40 AM UTC
Duration
37m
Detected by Pingoru
Aug 04, 2025, 12:02 AM UTC

Affected components

Payment IVR

Update timeline

  1. investigating Aug 04, 2025, 12:02 AM UTC

    We are currently investigating an issue with completing payments using Payment IVR

  2. resolved Aug 04, 2025, 12:40 AM UTC

    This incident has been resolved now