- Detected by Pingoru
- May 28, 2026, 11:04 PM UTC
- Resolved
- May 29, 2026, 01:04 AM UTC
- Duration
- 1h 59m
Affected: Hosted Payments PageProduction Payments APIPayment IVR
Timeline · 5 updates
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investigating May 28, 2026, 11:04 PM UTC
We are currently investigating an issue with certain payment types. Some payments may be impacted.
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identified May 28, 2026, 11:20 PM UTC
We have found the cause of the issue and a fix is now being prepared and implemented.
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monitoring May 29, 2026, 12:00 AM UTC
The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,
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monitoring May 29, 2026, 12:03 AM UTC
We are continuing to monitor for any further issues.
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resolved May 29, 2026, 01:04 AM UTC
Services have now returned to normal.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 04:50 AM UTC
- Resolved
- May 18, 2026, 04:50 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 25, 2026, 04:55 AM UTC
Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 02:34 AM UTC
- Resolved
- Apr 22, 2026, 06:11 AM UTC
- Duration
- 3h 36m
Affected: Australia
Timeline · 3 updates
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investigating Apr 22, 2026, 02:34 AM UTC
SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.
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monitoring Apr 22, 2026, 02:44 AM UTC
We have been notified by the carrier that the issue has been resolved.
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resolved Apr 22, 2026, 06:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 06:19 PM UTC
- Resolved
- Feb 25, 2026, 09:27 PM UTC
- Duration
- 3h 8m
Affected: Payment IVR
Timeline · 5 updates
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investigating Feb 25, 2026, 06:19 PM UTC
We are currently investigating errors seen in Payment IVR transaction processing
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identified Feb 25, 2026, 06:41 PM UTC
The issue has been identified and a fix has been deployed.
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monitoring Feb 25, 2026, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 25, 2026, 08:37 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 25, 2026, 09:27 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 14, 2025 - Detected by Pingoru
- Dec 14, 2025, 11:48 PM UTC
- Resolved
- Dec 15, 2025, 02:49 AM UTC
- Duration
- 3h 1m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Timeline · 8 updates
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investigating Dec 14, 2025, 11:48 PM UTC
We are currently investigating reports of call failures affecting SecureCo AU region
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identified Dec 14, 2025, 11:59 PM UTC
We have identified the problem and the team is working on the fix. ETA 10 mins
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identified Dec 15, 2025, 12:00 AM UTC
We are continuing to work on a fix for this issue.
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identified Dec 15, 2025, 12:01 AM UTC
The services are restored back to operational. We are continuing to monitor the situation
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monitoring Dec 15, 2025, 12:04 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Dec 15, 2025, 12:04 AM UTC
We are continuing to monitor for any further issues.
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monitoring Dec 15, 2025, 12:06 AM UTC
We are continuing to monitor for any further issues.
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resolved Dec 15, 2025, 02:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 01:00 AM UTC
- Resolved
- Oct 29, 2025, 05:28 AM UTC
- Duration
- 4h 27m
Affected: Payment IVR
Timeline · 5 updates
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investigating Oct 29, 2025, 01:57 AM UTC
We are investigating issues with Payment IVR affecting some of our Customers
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investigating Oct 29, 2025, 02:59 AM UTC
Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.
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investigating Oct 29, 2025, 03:37 AM UTC
Investigation ongoing. Root cause is still not identified.
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monitoring Oct 29, 2025, 04:11 AM UTC
The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.
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resolved Oct 29, 2025, 05:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 07:00 PM UTC
- Resolved
- Oct 16, 2025, 08:48 PM UTC
- Duration
- 1h 48m
Affected: Payment IVR
Timeline · 5 updates
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investigating Oct 16, 2025, 07:00 PM UTC
We are currently investigating this issue.
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investigating Oct 16, 2025, 07:01 PM UTC
We are continuing to investigate this issue.
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identified Oct 16, 2025, 07:21 PM UTC
The issue has been identified, and a fix is being implemented.
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monitoring Oct 16, 2025, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 16, 2025, 08:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2025, 02:20 AM UTC
- Resolved
- Oct 04, 2025, 06:48 AM UTC
- Duration
- 4h 28m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice GatewayVoice Gateway
Timeline · 3 updates
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investigating Oct 04, 2025, 02:20 AM UTC
We are investigating the issue that seems to affect both outbound and inbound calls
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monitoring Oct 04, 2025, 02:25 AM UTC
A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation
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resolved Oct 04, 2025, 06:48 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2025, 10:33 PM UTC
- Resolved
- Sep 29, 2025, 11:05 PM UTC
- Duration
- 31m
Affected: Production Payments API
Timeline · 2 updates
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investigating Sep 29, 2025, 10:33 PM UTC
We are investigating reports of some intermittent issues with our Payments API
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resolved Sep 29, 2025, 11:05 PM UTC
All services are back to normal
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2025, 09:05 AM UTC
- Resolved
- Sep 16, 2025, 09:44 AM UTC
- Duration
- 38m
Affected: AustraliaNew Zealand
Timeline · 3 updates
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investigating Sep 16, 2025, 09:05 AM UTC
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
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monitoring Sep 16, 2025, 09:09 AM UTC
Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.
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resolved Sep 16, 2025, 09:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 08:29 AM UTC
- Resolved
- Sep 08, 2025, 10:43 PM UTC
- Duration
- 14h 14m
Timeline · 4 updates
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investigating Sep 08, 2025, 08:29 AM UTC
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
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identified Sep 08, 2025, 09:03 AM UTC
The issue has been identified and fix is being deployed
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monitoring Sep 08, 2025, 09:07 AM UTC
A fix has been applied and we are monitoring the results
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resolved Sep 08, 2025, 10:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2025, 12:02 AM UTC
- Resolved
- Aug 04, 2025, 12:40 AM UTC
- Duration
- 37m
Affected: Payment IVR
Timeline · 2 updates
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investigating Aug 04, 2025, 12:02 AM UTC
We are currently investigating an issue with completing payments using Payment IVR
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resolved Aug 04, 2025, 12:40 AM UTC
This incident has been resolved now
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 02:19 AM UTC
- Resolved
- Jul 30, 2025, 05:16 AM UTC
- Duration
- 2h 57m
Affected: Hosted Payments Page
Timeline · 4 updates
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investigating Jul 30, 2025, 02:19 AM UTC
We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP
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identified Jul 30, 2025, 02:58 AM UTC
We have identified the issue and are currently implementing a fix.
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monitoring Jul 30, 2025, 03:55 AM UTC
Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.
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resolved Jul 30, 2025, 05:16 AM UTC
Issue has been resolved, all services have returned to normal.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2025, 03:30 PM UTC
- Resolved
- Jun 02, 2025, 03:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 02, 2025, 07:32 PM UTC
We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.
Read the full incident report →
- Detected by Pingoru
- May 04, 2025, 11:24 PM UTC
- Resolved
- May 05, 2025, 07:15 AM UTC
- Duration
- 7h 50m
Affected: Support Services
Timeline · 2 updates
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identified May 04, 2025, 11:24 PM UTC
We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal
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resolved May 05, 2025, 07:15 AM UTC
The public service desk web portal is now available.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2025, 10:18 PM UTC
- Resolved
- Apr 06, 2025, 11:09 PM UTC
- Duration
- 51m
Affected: Hosted Payments PageProduction Payments API
Timeline · 4 updates
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investigating Apr 06, 2025, 10:18 PM UTC
We are are currently investigating issues relating to our payment services.
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identified Apr 06, 2025, 10:33 PM UTC
The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.
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monitoring Apr 06, 2025, 10:53 PM UTC
Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.
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resolved Apr 06, 2025, 11:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2025, 11:04 PM UTC
- Resolved
- Mar 05, 2025, 12:45 AM UTC
- Duration
- 1h 41m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)
Timeline · 4 updates
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investigating Mar 04, 2025, 10:47 PM UTC
We are currently investigating some reported call issues / failures & degraded service.
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monitoring Mar 04, 2025, 11:04 PM UTC
Issue has been identified and service has now stablised. Engineers are currently monitoring.
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monitoring Mar 04, 2025, 11:05 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 05, 2025, 12:45 AM UTC
Monitoring has confirmed that the issue has been successfully resolved and no further action is required.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2025, 08:35 AM UTC
- Resolved
- Feb 18, 2025, 03:38 AM UTC
- Duration
- 19h 2m
Affected: Enterprise Voice for Genesys Cloud
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2025, 04:38 AM UTC
- Resolved
- Jan 17, 2025, 05:20 AM UTC
- Duration
- 41m
Affected: AustraliaNew Zealand
Timeline · 5 updates
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identified Jan 17, 2025, 04:38 AM UTC
An issue relating Inbound / Toll Free - Call Degradation / Failures with upstream carrier from around 2:30 today was reported. Engineers have investigated with carrier who have advised issue is now resolved.
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monitoring Jan 17, 2025, 04:41 AM UTC
Upstream carrier has confirmed issue resolved. SecureCo Engineers are montoring further and updates will be provided directly via the raised ServiceDesk cases.
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monitoring Jan 17, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
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monitoring Jan 17, 2025, 05:15 AM UTC
We are continuing to monitor for any further issues.
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resolved Jan 17, 2025, 05:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2024, 04:52 AM UTC
- Resolved
- Nov 25, 2024, 11:10 PM UTC
- Duration
- 18h 18m
Affected: Gen1 - Carrier Services
Timeline · 5 updates
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investigating Nov 25, 2024, 04:52 AM UTC
We are currently investgating alarms and reports of an upstream carrier path in our Gen1 network failing to connect calls. Investgations have commenced with the upstream carrier to identify the issue.
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identified Nov 25, 2024, 05:19 AM UTC
We have identified the issue with the upstream carrier path and working on a work around solution.
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identified Nov 25, 2024, 06:49 AM UTC
We are engage in ongoing works with our Carrier Partner to resolve the issue. The issue effects calls to tollfree numbers which route via URI to SecureCo to our SYD1 pop. Customers with inbound Toll Free numbers are advised to ensure they have configured their Toll-Free Call routing plan to use both SYD1 and SYD2 URI, as well as PSTN failover to ensure calls successfully terminate to the required Answerpoint.
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identified Nov 25, 2024, 10:57 PM UTC
Services are restored and under Monitoring.
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resolved Nov 25, 2024, 11:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 15, 2024, 05:16 AM UTC
- Resolved
- Nov 15, 2024, 07:23 AM UTC
- Duration
- 2h 6m
Affected: SIP Trunking for Microsoft TeamsAustraliaEnterprise VoiceSIP Trunking for WebEx CallingEnterprise Voice for Genesys CloudSIP Trunking for Genesys Cloud CXNew ZealandEnterprise Voice for Cisco WebEx Contact Center EnterpriseSIP Trunking for NICE CXoneEnterprise Voice for Nice inContact CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Timeline · 6 updates
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investigating Nov 15, 2024, 05:16 AM UTC
Our team are currently investigating call failures across some services
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investigating Nov 15, 2024, 05:27 AM UTC
Our team have identified the issue which is under further investigation.
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investigating Nov 15, 2024, 05:55 AM UTC
Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.
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identified Nov 15, 2024, 06:24 AM UTC
Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.
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monitoring Nov 15, 2024, 06:31 AM UTC
Services have now stablised and the team are currently monitoring for any further issues.
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resolved Nov 15, 2024, 07:23 AM UTC
Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.
Read the full incident report →
- Detected by Pingoru
- Nov 01, 2024, 04:58 AM UTC
- Resolved
- Nov 01, 2024, 06:05 AM UTC
- Duration
- 1h 7m
Affected: SIP Trunking for Microsoft TeamsSIP Trunking for WebEx CallingSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Timeline · 3 updates
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identified Nov 01, 2024, 04:58 AM UTC
We are aware of an issue in AU1 region and are currently applying a fix.
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monitoring Nov 01, 2024, 05:01 AM UTC
Service is restored and the team are monitoring for any further errors.
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resolved Nov 01, 2024, 06:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2024, 11:42 PM UTC
- Resolved
- Oct 31, 2024, 02:53 AM UTC
- Duration
- 3h 11m
Affected: SIP Trunking for Microsoft TeamsAustraliaEnterprise VoiceSIP Trunking for WebEx CallingCanadaSIP Trunking for Genesys Cloud CXSIP Trunking for NICE CXoneSIP Trunking for Bring your Own Device (BYOD)Voice Gateway
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2024, 05:26 AM UTC
- Resolved
- Oct 28, 2024, 06:40 AM UTC
- Duration
- 1h 13m
Affected: AustraliaNew Zealand
Timeline · 6 updates
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investigating Oct 28, 2024, 05:26 AM UTC
We are currently investigating an connectivity issue affecting some services. A further update will be provided once issue has been identified.
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investigating Oct 28, 2024, 05:46 AM UTC
Our Engineers have identified the issue and working to implement a fix. A further update will be provided once this has been applied.
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identified Oct 28, 2024, 05:47 AM UTC
Our Engineers have identified the issue and working to implement a fix. A further update will be provided once this has been applied.
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identified Oct 28, 2024, 06:05 AM UTC
Further troubleshooting is currently taking place to resolve the issue. We will continue to provide update until a fix is in place.
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monitoring Oct 28, 2024, 06:12 AM UTC
Services have now been restored and we are currently monitoring.
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resolved Oct 28, 2024, 06:40 AM UTC
Monitoring has confirmed that the issue has been successfully resolved and no further action is required.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2024, 10:15 PM UTC
- Resolved
- Oct 22, 2024, 10:15 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 23, 2024, 07:35 AM UTC
Alerts for intermittent inbound call failures were received between 9.05 and 9.15 am Australian Eastern Daylight-Saving Time (AEDT) today. Monitoring indicated that the issue was resolved at 9.15 am. SecureCo did not conduct any remedial actions. We are continuing to monitor services and investigate to establish root cause.
Read the full incident report →
