ScalePad incident

Backup Radar: SkyKick API integration non-functional for US partners.

Minor Resolved View vendor source →

ScalePad experienced a minor incident on August 14, 2025 affecting Backup Radar, lasting 12d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 02:41 PM UTC
Resolved
Aug 26, 2025, 03:44 PM UTC
Duration
12d 1h
Detected by Pingoru
Aug 14, 2025, 02:41 PM UTC

Affected components

Backup Radar

Update timeline

  1. investigating Aug 14, 2025, 02:41 PM UTC

    We've received reports that SkyKick backups are not generating results despite showing as completed in Skykick. Currently, it appears the issue is only affecting accounts hosted in our US region. We are currently investigating the issue and will provide more information as it becomes available.

  2. monitoring Aug 14, 2025, 03:36 PM UTC

    We've identified the misbehaving component behind the issue and it's been restarted. Results are once again correctly being generated. We will continue to monitor the situation to ensure the problem doesn't resurface.

  3. resolved Aug 26, 2025, 03:44 PM UTC

    This incident has been resolved.