ScalePad incident

Backup Radar: Alerts on Failure Not Generating Tickets or Emails

Minor Resolved View vendor source →

ScalePad experienced a minor incident on August 27, 2025 affecting Backup Radar, lasting 19h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 06:35 PM UTC
Resolved
Aug 28, 2025, 02:03 PM UTC
Duration
19h 28m
Detected by Pingoru
Aug 27, 2025, 06:35 PM UTC

Affected components

Backup Radar

Update timeline

  1. investigating Aug 27, 2025, 06:35 PM UTC

    We are investigating an issue where Backup Radar “Alert on Failure” notifications are not generating tickets or emails as expected for some partners. This may result in partners missing alerts for failed backups. Our engineering team is actively working on a resolution. Updates will be provided here as they become available.

  2. monitoring Aug 28, 2025, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2025, 02:03 PM UTC

    This incident has been resolved.