ScalePad incident

Backup Radar: Ticketing not working for partners using Backup Plans.

Minor Resolved View vendor source →

ScalePad experienced a minor incident on August 7, 2025 affecting Backup Radar, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 01:49 PM UTC
Resolved
Aug 07, 2025, 05:35 PM UTC
Duration
3h 46m
Detected by Pingoru
Aug 07, 2025, 01:49 PM UTC

Affected components

Backup Radar

Update timeline

  1. investigating Aug 07, 2025, 01:49 PM UTC

    We've received reports from partners using our beta Backup Plans feature that tickets are not being created for jobs marked “Out of Compliance”. We are investigating the problem and will update here as we progress towards a fix.

  2. resolved Aug 07, 2025, 05:35 PM UTC

    We've identified and fixed the root cause, tickets should now be correctly created.