ScalePad incident

Backup Radar: Delayed Backup Result Processing for EU Region (API Backup Integrations Only)

Minor Resolved View vendor source →

ScalePad experienced a minor incident on August 6, 2025 affecting Backup Radar, lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 04:13 PM UTC
Resolved
Aug 11, 2025, 03:17 PM UTC
Duration
4d 23h
Detected by Pingoru
Aug 06, 2025, 04:13 PM UTC

Affected components

Backup Radar

Update timeline

  1. identified Aug 06, 2025, 04:13 PM UTC

    We are currently experiencing delays in processing backup results from integrated backup platforms for some partners in the EU region. This may result in false SLA alerts or unexpected ticket generation. Email-based backups are not impacted and are continuing to process as expected. Our team has identified the root cause and is implementing a fix. No action is required from partners at this time. We will provide an update once the issue is fully resolved.

  2. resolved Aug 11, 2025, 03:17 PM UTC

    We've successfully deployed a fix and monitoring showed no further delays over the weekend.