ScalePad incident

Lifecycle Manager: Intermittent Sync Failures for Large Integrations.

Major Resolved View vendor source →

ScalePad experienced a major incident on September 24, 2025 affecting Lifecycle Manager, lasting 75d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 05:52 PM UTC
Resolved
Dec 08, 2025, 08:14 PM UTC
Duration
75d 2h
Detected by Pingoru
Sep 24, 2025, 05:52 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. investigating Sep 24, 2025, 05:52 PM UTC

    We are investigating an issue causing intermittent sync failures affecting integrations with assets (10,000+ scale). The impact appears to be mostly affecting RMM integrations. Our systems automatically retry failed syncs, so we do not expect significant impact on data integrity given the intermittent nature of the issue. We are actively working on a resolution and will provide updates as they become available.

  2. resolved Dec 08, 2025, 08:14 PM UTC

    This incident is resolved following major sync optimization efforts. We appreciate your patience and understanding.