ScalePad incident

Lifecycle Insights: Login error with "There was an error. if this error persist please contact support."

Notice Resolved View vendor source →

ScalePad experienced a notice incident on June 18, 2025 affecting Lifecycle Insights, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 12:57 PM UTC
Resolved
Jun 18, 2025, 06:14 PM UTC
Duration
5h 16m
Detected by Pingoru
Jun 18, 2025, 12:57 PM UTC

Affected components

Lifecycle Insights

Update timeline

  1. monitoring Jun 18, 2025, 12:57 PM UTC

    Some partners have reported seeing an error while logging into Lifecycle Insights - while the issue has resolved, we're continuing to monitor.

  2. resolved Jun 18, 2025, 06:14 PM UTC

    We have not seen any further errors during our monitoring, so we are closing this incident. Thank you very much for your patience.