ScalePad experienced a major incident on September 4, 2025 affecting Backup Radar, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Backup Radar
Update timeline
- investigating Sep 04, 2025, 03:23 PM UTC
We're seeing timeouts for when attempting to access Backup Radar US. We're currently investigating and will update with more information as we collect it.
- monitoring Sep 04, 2025, 03:55 PM UTC
We've successfully restarted the affected services and are currently monitoring them while we investigate the root cause of the issue.
- resolved Sep 04, 2025, 07:13 PM UTC
Backup Radar US has remained stable following the restart. We have not observed any further issues and will be closing this incident.