ScalePad incident

Lifecycle Insights: Erroneous entries for certain partners when syncing contracts with HaloPSA

Minor Resolved View vendor source →

ScalePad experienced a minor incident on July 31, 2025 affecting Lifecycle Insights, lasting 7d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 06:39 PM UTC
Resolved
Aug 07, 2025, 08:29 PM UTC
Duration
7d 1h
Detected by Pingoru
Jul 31, 2025, 06:39 PM UTC

Affected components

Lifecycle Insights

Update timeline

  1. identified Jul 31, 2025, 06:39 PM UTC

    We've identified an issue affecting certain partner accounts which leads to erroneous entries showing after a contract sync with HaloPSA. A fix is being prepared and will be deployed as soon as it's ready.

  2. monitoring Aug 07, 2025, 01:10 PM UTC

    We've finished deploying a fix for this issue and are seeing erroneous entries get corrected on their next sync. We will continue to monitor for any remaining cases before closing this incident.

  3. resolved Aug 07, 2025, 08:29 PM UTC

    We've caught and corrected some edge cases that weren't properly covered by our initial fix. At this stage, all affected partner accounts are now syncing correctly without any erroneous entries. Thank you for your patience and understanding.