ScalePad incident

Backup Radar: Datto Screenshot Results Discrepancy

Major Resolved View vendor source →

ScalePad experienced a major incident on September 30, 2025 affecting Backup Radar, lasting 48d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 03:36 PM UTC
Resolved
Nov 18, 2025, 03:25 PM UTC
Duration
48d 23h
Detected by Pingoru
Sep 30, 2025, 03:36 PM UTC

Affected components

Backup Radar

Update timeline

  1. investigating Sep 30, 2025, 03:36 PM UTC

    We've received reports that the Datto API integration is malfunctioning. We are currently investigating the issue and will provide more information as it becomes available.

  2. investigating Oct 02, 2025, 08:54 PM UTC

    We are seeing a discrepancy between Datto API results and the Datto UI for Screenshot verifications. The Datto API is returning Failure for Screenshot backups, while the Datto UI shows them as Successful. Backup Radar ingests API results, so affected jobs may appear as Failed even when the Datto UI shows success. Current status: This appears to be upstream with Datto. We are engaged with Datto Support and awaiting their update. The timing and detail of further updates will depend on information provided by Datto. Backup Radar systems in general are operating as expected.

  3. resolved Nov 18, 2025, 03:25 PM UTC

    Datto has successfully pushed a fix for the issue and we've confirmed that there is no longer a discrepancy between the API results and what is shown in their UI. Thank you very much for your patience.