SAFEQ had 10 outages in the last 2 years totaling 87h 18m of downtime — averaging 0.4 incidents per month.
There were 10 SAFEQ outages since May 13, 2026 totaling 87h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating alerts that we have received, and Printing in AU may be degraded. We will keep you informed as soon as we know more. Updates will follow on this channel.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications. We will keep you informed as soon as we know more. Updates will follow on this channel.
We have implemented a fix for this issue, and are monitoring. We will update further on this channel.
This incident has been resolved.
We are experiencing degraded performance affecting print and scan services in the Sydney region. Some users may notice slow or delayed print and scan jobs. We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are currently investigating issues with SMTP in our OTC datacentre
We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
This incident has been resolved.
We are currently investigating potential Gateway connectivity issues.
We have identified the issue and are rolling out a mitigation actions. Some clients may experience reconnection (no further impact expected).
We are continuing to work on mitigation actions.
Mitigation continues, we see majority of Gateways already reconnected.
All mitigation actions were carried out and we are currently monitoring the situation.
This incident has been resolved.
We are currently investigating reports of inability to login in the US datacenter. Updates will follow.
The services were recovered, monitoring.
This incident has been resolved.
We are currently investigating this incident. There will be a brief service unavailability in the next few minutes due to ongoing maintenance.
This incident has been resolved.
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered. **Who is affected:** Customers on OTC clusters using the **default messaging configuration.** **Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally. Our engineering team is actively working on a resolution. Updates will follow on this channel.
This incident has been resolved.
We are investigating alerts that we have received, and our UK Data Center may be degraded.
We identified the issue in the UK Data Center. We're currently working to get this resolved as efficiently as possible.
This incident has been resolved.