SAFEQ had 3 outages in the last 2 years totaling 24h 15m of downtime — averaging 0.1 incidents per month.
There were 3 SAFEQ outages since May 13, 2026 totaling 24h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered. **Who is affected:** Customers on OTC clusters using the **default messaging configuration.** **Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally. Our engineering team is actively working on a resolution. Updates will follow on this channel.
This incident has been resolved.
We are investigating alerts that we have received, and our UK Data Center may be degraded.
We identified the issue in the UK Data Center. We're currently working to get this resolved as efficiently as possible.
This incident has been resolved.