- Detected by Pingoru
- Sep 04, 2026, 11:36 AM UTC
- Resolved
- Sep 07, 2026, 07:23 AM UTC
- Duration
- 2d 19h
Affected: EU Data Center (Scanning)AP Data Center (Scanning)CA Data Centre (Scanning)UK Data Centre (Scanning)DE Data Center (Scanning)EU-Central Data Center (Scanning)AU Data Center (Scanning)SE Data Center (Scanning)US Data Center (Scanning)
Timeline · 5 updates
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investigating Sep 04, 2026, 11:36 AM UTC
We are investigating alerts that we have received, and Scanning in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
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identified Sep 04, 2026, 11:50 AM UTC
We identified the issue with Scanning in DE Data Center. Emails are being sent successfully but are not being delivered. This is due to an issue with the Secure Mail Gateway service in the datacenter. We have contacted the service provider to resolve it. Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
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monitoring Sep 04, 2026, 12:08 PM UTC
Emails are being sent successfully but not delivered. This is due to an ongoing Microsoft Exchange email delivery issue (Microsoft-tracked incident EX1464935), which has not yet been resolved. Delivery to other email providers is unaffected, and some regional Microsoft Exchange environments may still be working. Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
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resolved Sep 07, 2026, 07:23 AM UTC
This incident has been resolved.
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resolved Sep 07, 2026, 07:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 12:42 AM UTC
- Resolved
- Sep 03, 2026, 01:42 AM UTC
- Duration
- 59m
Affected: AU Data Center
Timeline · 2 updates
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investigating Sep 03, 2026, 12:42 AM UTC
We are investigating alerts that we have received, and AU Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
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resolved Sep 03, 2026, 01:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 10:31 AM UTC
- Resolved
- Sep 02, 2026, 12:14 PM UTC
- Duration
- 1h 43m
Affected: DE Data Center (Printing)DE Data Center (Scanning)DE Data Center (Authentication)
Timeline · 4 updates
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investigating Sep 02, 2026, 10:31 AM UTC
We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
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identified Sep 02, 2026, 10:49 AM UTC
We have identified the issue: a single server issue affecting one VM in the cluster. Cluster recovery is in progress. Once the service restarts, users may experience higher latency than usual during recovery. We are working to bring the affected node back online and will post updates as we have them.
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monitoring Sep 02, 2026, 11:58 AM UTC
The service is once again operational. We are actively monitoring the situation.
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resolved Sep 02, 2026, 12:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 07:52 AM UTC
- Resolved
- Aug 27, 2026, 11:02 AM UTC
- Duration
- 3h 9m
Affected: UK Data Centre (Scanning)
Timeline · 4 updates
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investigating Aug 27, 2026, 07:52 AM UTC
We are investigating alerts that we have received, and Scanning in UK Data Centre may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
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identified Aug 27, 2026, 08:31 AM UTC
Issue identified and fix implemented
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monitoring Aug 27, 2026, 08:35 AM UTC
The issue is resolved and we are monitoring the situation.
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resolved Aug 27, 2026, 11:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 08:38 AM UTC
- Resolved
- Aug 25, 2026, 08:50 AM UTC
- Duration
- 12m
Affected: CA Data Centre (Web Portal)US Data Center (Web Portal)
Timeline · 1 update
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identified Aug 25, 2026, 08:38 AM UTC
We are investigating alerts that we have received, and Web Portal in CA Data Centre and Web Portal in US Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 01:09 PM UTC
- Resolved
- Aug 20, 2026, 03:25 PM UTC
- Duration
- 2h 15m
Affected: CA Data Centre (Web Portal)US Data Center (Web Portal)
Timeline · 5 updates
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investigating Aug 20, 2026, 01:09 PM UTC
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers. We will keep you informed as soon as we know more. Updates will follow on this channel.
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identified Aug 20, 2026, 01:22 PM UTC
This incident has no impact on customer or end-user environments. No action is required. We are actively working to resolve the issue
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identified Aug 20, 2026, 01:59 PM UTC
We are continuing to work on a fix for this incident, and will be restarting servers. While we expect no impact during this restart, customers may experience brief interruptions in service, while connected clients, and secondary gateway access points locally reconnect.
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monitoring Aug 20, 2026, 02:53 PM UTC
We implemented a fix and are currently monitoring the result. PC clients are recovering so users may experience a slight delay in reconnection
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resolved Aug 20, 2026, 03:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2026, 04:09 PM UTC
- Resolved
- Aug 18, 2026, 11:27 AM UTC
- Duration
- 19h 17m
Affected: Embedded [US] (HP)US Data Center (Printing)Embedded [US] (Konica Minolta)US Data Center (Scanning)Embedded [US] (Ricoh)US Data Center (Authentication)Embedded [US] (Xerox)US Data Center (Web Portal)US Data Center (Mobile)Embedded [US] (Sharp)Embedded [US] (FujiFilm)US Data Center (Edge / Gateways)Embedded [US] (Canon)
Timeline · 4 updates
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investigating Aug 17, 2026, 04:09 PM UTC
We are experiencing degradged print and scan performance, currently investigating this incident.
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identified Aug 17, 2026, 04:24 PM UTC
We have implemented a fix for this incident.
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monitoring Aug 17, 2026, 04:48 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Aug 18, 2026, 11:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 08:46 AM UTC
- Resolved
- Aug 05, 2026, 12:24 PM UTC
- Duration
- 3h 38m
Affected: AU Data Center (Printing)
Timeline · 3 updates
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investigating Aug 05, 2026, 08:46 AM UTC
We are investigating alerts that we have received, and Printing in AU may be degraded. We will keep you informed as soon as we know more. Updates will follow on this channel.
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monitoring Aug 05, 2026, 08:58 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Aug 05, 2026, 12:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 09:00 AM UTC
- Resolved
- Jul 16, 2026, 11:37 AM UTC
- Duration
- 2d 2h
Affected: DE Data Center (Scanning)
Timeline · 3 updates
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investigating Jul 14, 2026, 09:00 AM UTC
We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications. We will keep you informed as soon as we know more. Updates will follow on this channel.
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monitoring Jul 14, 2026, 09:56 AM UTC
We have implemented a fix for this issue, and are monitoring. We will update further on this channel.
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resolved Jul 16, 2026, 11:37 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 12:45 AM UTC
- Resolved
- Jul 08, 2026, 02:00 AM UTC
- Duration
- 1h 14m
Affected: Embedded [AU] (HP)AU Data Center (Printing)Embedded [AU] (Konica Minolta)AU Data Center (Scanning)Embedded [AU] (Ricoh)AU Data Center (Authentication)AU Data Center (Web Portal)Embedded [AU] (Xerox)AU Data Center (Mobile)Embedded [AU] (Sharp)Embedded [AU] (FujiFilm)AU Data Center (Edge / Gateways)Embedded [AU] (Canon)
Timeline · 4 updates
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identified Jul 08, 2026, 12:45 AM UTC
We are experiencing degraded performance affecting print and scan services in the Sydney region. Some users may notice slow or delayed print and scan jobs. We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
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identified Jul 08, 2026, 01:34 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Jul 08, 2026, 01:42 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jul 08, 2026, 02:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2026, 11:19 AM UTC
- Resolved
- Jun 27, 2026, 04:32 PM UTC
- Duration
- 5h 12m
Affected: DE Data Center (Scanning)
Timeline · 4 updates
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investigating Jun 27, 2026, 11:19 AM UTC
We are currently investigating issues with SMTP in our OTC datacentre
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identified Jun 27, 2026, 12:18 PM UTC
We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
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monitoring Jun 27, 2026, 12:55 PM UTC
SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
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resolved Jun 27, 2026, 04:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2026, 08:31 AM UTC
- Resolved
- Jun 26, 2026, 09:59 AM UTC
- Duration
- 1h 28m
Affected: DE Data Center (Edge / Gateways)
Timeline · 6 updates
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investigating Jun 26, 2026, 08:31 AM UTC
We are currently investigating potential Gateway connectivity issues.
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identified Jun 26, 2026, 08:41 AM UTC
We have identified the issue and are rolling out a mitigation actions. Some clients may experience reconnection (no further impact expected).
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identified Jun 26, 2026, 08:59 AM UTC
We are continuing to work on mitigation actions.
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identified Jun 26, 2026, 09:17 AM UTC
Mitigation continues, we see majority of Gateways already reconnected.
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monitoring Jun 26, 2026, 09:33 AM UTC
All mitigation actions were carried out and we are currently monitoring the situation.
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resolved Jun 26, 2026, 09:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 06:49 PM UTC
- Resolved
- Jun 25, 2026, 07:18 PM UTC
- Duration
- 29m
Affected: US Data Center (Authentication)
Timeline · 3 updates
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investigating Jun 25, 2026, 06:49 PM UTC
We are currently investigating reports of inability to login in the US datacenter. Updates will follow.
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monitoring Jun 25, 2026, 07:01 PM UTC
The services were recovered, monitoring.
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resolved Jun 25, 2026, 07:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 03:22 PM UTC
- Resolved
- Jun 23, 2026, 03:45 PM UTC
- Duration
- 22m
Affected: DE Data Center (Edge / Gateways)
Timeline · 2 updates
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investigating Jun 23, 2026, 03:22 PM UTC
We are currently investigating this incident. There will be a brief service unavailability in the next few minutes due to ongoing maintenance.
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resolved Jun 23, 2026, 03:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 02:37 PM UTC
- Resolved
- Jun 03, 2026, 01:31 PM UTC
- Duration
- 22h 53m
Affected: Embedded [DE] (HP)DE Data Center (Printing)Embedded [DE] (Konica Minolta)DE Data Center (Scanning)DE Data Center (Authentication)Embedded [DE] (Ricoh)Embedded [DE] (Xerox)DE Data Center (Web Portal)Embedded [DE] (Sharp)DE Data Center (Mobile)Embedded [DE] (FujiFilm)
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 09:49 AM UTC
- Resolved
- May 27, 2026, 10:09 AM UTC
- Duration
- 20m
Affected: Embedded [DE] (HP)Embedded [DE] (Konica Minolta)DE Data Center (Scanning)Embedded [DE] (Ricoh)Embedded [DE] (Xerox)DE Data Center (Web Portal)Embedded [DE] (Sharp)Embedded [DE] (FujiFilm)
Timeline · 2 updates
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investigating May 27, 2026, 09:49 AM UTC
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered. **Who is affected:** Customers on OTC clusters using the **default messaging configuration.** **Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally. Our engineering team is actively working on a resolution. Updates will follow on this channel.
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resolved May 27, 2026, 10:09 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 07:46 AM UTC
- Resolved
- May 13, 2026, 08:48 AM UTC
- Duration
- 1h 2m
Affected: UK Data Centre (Printing)UK Data Centre (Authentication)UK Data Centre (Web Portal)
Timeline · 3 updates
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investigating May 13, 2026, 08:14 AM UTC
We are investigating alerts that we have received, and our UK Data Center may be degraded.
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identified May 13, 2026, 08:42 AM UTC
We identified the issue in the UK Data Center. We're currently working to get this resolved as efficiently as possible.
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resolved May 13, 2026, 08:48 AM UTC
This incident has been resolved.
Read the full incident report →
