SAFEQ incident

Investigating potential Gateway connectivity issues

Notice Resolved

SAFEQ experienced a notice incident on June 26, 2026 affecting DE Data Center (Edge / Gateways), lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 08:31 AM UTC
Resolved
Jun 26, 2026, 09:59 AM UTC
Duration
1h 28m
Detected by Pingoru
Jun 26, 2026, 08:31 AM UTC

Affected components

DE Data Center (Edge / Gateways)

Update timeline

  1. investigating Jun 26, 2026, 08:31 AM UTC

    We are currently investigating potential Gateway connectivity issues.

  2. identified Jun 26, 2026, 08:41 AM UTC

    We have identified the issue and are rolling out a mitigation actions. Some clients may experience reconnection (no further impact expected).

  3. identified Jun 26, 2026, 08:59 AM UTC

    We are continuing to work on mitigation actions.

  4. identified Jun 26, 2026, 09:17 AM UTC

    Mitigation continues, we see majority of Gateways already reconnected.

  5. monitoring Jun 26, 2026, 09:33 AM UTC

    All mitigation actions were carried out and we are currently monitoring the situation.

  6. resolved Jun 26, 2026, 09:59 AM UTC

    This incident has been resolved.