SAFEQ incident

DE Data Center: Printing, Scanning and Authentication issues

Minor Resolved

SAFEQ experienced a minor incident on September 2, 2026 affecting DE Data Center (Printing) and DE Data Center (Scanning) and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 10:31 AM UTC
Resolved
Sep 02, 2026, 12:14 PM UTC
Duration
1h 43m
Detected by Pingoru
Sep 02, 2026, 10:31 AM UTC

Affected components

DE Data Center (Printing)DE Data Center (Scanning)DE Data Center (Authentication)

Update timeline

  1. investigating Sep 02, 2026, 10:31 AM UTC

    We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.

  2. identified Sep 02, 2026, 10:49 AM UTC

    We have identified the issue: a single server issue affecting one VM in the cluster. Cluster recovery is in progress. Once the service restarts, users may experience higher latency than usual during recovery. We are working to bring the affected node back online and will post updates as we have them.

  3. monitoring Sep 02, 2026, 11:58 AM UTC

    The service is once again operational. We are actively monitoring the situation.

  4. resolved Sep 02, 2026, 12:14 PM UTC

    This incident has been resolved.