SAFEQ incident

Outage of scan/print jobs in the OTC data center

Major Resolved

SAFEQ experienced a major incident on June 2, 2026 affecting Embedded [DE] (HP) and DE Data Center (Printing) and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 02:37 PM UTC
Resolved
Jun 03, 2026, 01:31 PM UTC
Duration
22h 53m
Detected by Pingoru
Jun 02, 2026, 02:37 PM UTC

Affected components

Embedded [DE] (HP)DE Data Center (Printing)Embedded [DE] (Konica Minolta)DE Data Center (Scanning)DE Data Center (Authentication)Embedded [DE] (Ricoh)Embedded [DE] (Xerox)DE Data Center (Web Portal)Embedded [DE] (Sharp)DE Data Center (Mobile)

Update timeline

  1. identified Jun 02, 2026, 02:37 PM UTC

    Some scan jobs may fail or take longer to process than expected. Our team has identified limited processing capacity as the cause and is working with the infrastructure provider to increase available resources. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

  2. monitoring Jun 03, 2026, 08:00 AM UTC

    We have taken steps to address the capacity limitations and are continuing to monitor the system to ensure stability. We will provide further updates if necessary.

  3. investigating Jun 03, 2026, 11:36 AM UTC

    We are receiving alerts indicating that printing and scanning is impacted in the whole datacenter. The team is investigating, updates will come.

  4. identified Jun 03, 2026, 11:46 AM UTC

    We see all OTC datacenters impacted, contacting the infrastructure provider support.

  5. identified Jun 03, 2026, 12:14 PM UTC

    We are continuing to work on a fix for this incident, updating the underlying infrastructure, the system shall be getting online in next couple of minutes.

  6. identified Jun 03, 2026, 12:29 PM UTC

    We still keep seeing an unusual amount of load on the underlying infrastructure. We are continuing to work on a fix for this incident.

  7. identified Jun 03, 2026, 12:55 PM UTC

    We are continuing to work on a fix for this incident. At this moment all services seems to be running and accepting connections. PC Clients and MFPs shall start recovering.

  8. monitoring Jun 03, 2026, 01:21 PM UTC

    We implemented an update of the underlying infrastructure and are currently monitoring the result. The users shall be able to print and scan again.

  9. resolved Jun 03, 2026, 01:31 PM UTC

    This incident has been resolved. We keep monitoring for some time until officially closing the incident. We will follow with post mortem as soon as we understand the reasons of the failure.